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Kristian___

Can no longer access my data

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Hello!

I use Enpass on three devices, a Linux Laptop, a Surface running Windows 10, and an iPhone. Today I noticed that the cloud icon turned red on all of them, and I was prompted to enter a password - but I never changed my password on OneDrive. I reset Enpass and synced it again, but when I enter my master password, I'm told that my password is wrong - but I entered it correctly!

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Hi @Kristian___,

Welcome to the forum!

For quick troubleshooting, disconnect the sync from all the devices and reconnect it again.

If your problem persists, please share the following details so that we can investigate where the problem could be.

  • On which devices with OS versions (mention all) are you using Enpass?
  • Which Enpass version are you using on each device?
  • Are you able to access all Enpass data on any of the devices?
  • Are you getting any error message or code during sync? If yes, share it with us.
  • Does the Date and Time setting set to automatic on all devices?
  • Does the last synced time get updated on the sync page?

Thanks!

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