Cant retrive data from google drive

[mbraichura]

Hi, I am using enpass since 2 years. For backup of main passwords data i am using second account, just to store most important passwords of my accounts. I tried to log in to the backup account (restore data from google drive of backup account) but it shows no enpass 6 data available, while i was using it on enpass 6 only. I formatted my backup phone and reinstalled the enpass app. after that i got this issue. I've attached screenshots for the same. google drive is showing enpass in apps.

[Garima Singh]

Hey @mbraichura

Sorry for the trouble caused to you.

For quick troubleshooting, please disconnect the sync from all devices and reconnect it again and make sure you are using the same cloud account on all devices and date &time of each device set to be automatic.

If this doesn't help, please share the following details so that we can investigate where the problem could be.

• On which all devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Are you able to access all Enpass data on any of the devices?

Thanks.