VC Runtime error

[Vismaiy]

Hi Team!

I am using Enpass windows 10 store edition and I am facing this error as soon as i start the application (attached screenshots).

Windows 10 pro 1909

OS build 18363.959

The last windows update that I installed was KB4562900 and KB4565483

Am facing this issue in two different system. One common thing in both the system is I recently uninstalled mcafee antivirus.

 

Edited July 29, 2020 by Vismaiy

[Garima Singh]

Hey @Vismaiy

Welcome to the forum!

The error suggests that the DLL was already installed on your Windows device but it was somehow corrupt.

To resolve this, you can simply download and install the package from Microsoft.

• Head to this Microsoft download page
• Click the Download button
• You will be asked which version you wish to download. Choose ‘ vc_redist.x86.exe’
• Wait for the download to complete and install the package.
• Reinstall Enpass and restart the system. You will now be able to successfully run Enpass without this warning message.

Thanks.

[Vismaiy]

2 hours ago, Garima Singh said:

Hey @Vismaiy

Welcome to the forum!

The error suggests that the DLL was already installed on your Windows device but it was somehow corrupt.

To resolve this, you can simply download and install the package from Microsoft.

• Head to this Microsoft download page
• Click the Download button
• You will be asked which version you wish to download. Choose ‘ vc_redist.x86.exe’
• Wait for the download to complete and install the package.
• Reinstall Enpass and restart the system. You will now be able to successfully run Scan2CAD without this warning message.

Thanks.

Hi! Thanks for the advice. However its still the same. Throwing same error. Prior to your advice i removed all the VC runtime redistributes and re installed them. Still no luck. 

[Garima Singh]

Hey @Vismaiy

Sorry for the inconvenience caused to you.

Please make sure your Windows device is updated and then try the below steps:
1. Now perform the Windows Store reset:
a. Press the Start menu from the bottom left corner of Windows.
b. Type 'wsreset' and Right-click on the icon and select Run as administrator. Let the process run and do not close it. It will close by itself.
2. Sign Out of Windows Store app and Sign-in again.
3. Restart your PC.
4. Try to reinstall Enpass again.

If the problem still persists, please try to make a new User Account and try installing Enpass in the new user account and let us know if that works.

Thanks.

[Vismaiy]

On 7/30/2020 at 5:48 PM, Garima Singh said:

Hey @Vismaiy

Sorry for the inconvenience caused to you.

Please make sure your Windows device is updated and then try the below steps:
1. Now perform the Windows Store reset:
a. Press the Start menu from the bottom left corner of Windows.
b. Type 'wsreset' and Right-click on the icon and select Run as administrator. Let the process run and do not close it. It will close by itself.
2. Sign Out of Windows Store app and Sign-in again.
3. Restart your PC.
4. Try to reinstall Enpass again.

If the problem still persists, please try to make a new User Account and try installing Enpass in the new user account and let us know if that works.

Thanks.

Hi @Garima Singh

I tried with resetting the Microsoft store, sadly still didn't work. I will try with making a new user account and then installing Enpass.

[Pratyush Sharma]

Hi @Vismaiy,

Please share the findings.

On 8/1/2020 at 10:49 PM, Vismaiy said:

I will try with making a new user account and then installing Enpass.

Thanks!

[Vismaiy]

Hi Team!

I made a new local user account in windows 10 and tried installing Enpass but i still got the same error. Let me know the next troubleshooting steps.

[Garima Singh]

Hey @Vismaiy

I'm sorry to hear that the workaround didn't help. I suggest you to please contact Microsoft support team as they can assist you better.

Thanks for your co-operation.

 

 

 

[Vismaiy]

Hi Team!

I updated my windows to latest October version and am able to install Enpass windows store version. However on restoring my purchase am getting error 305 and am unable to restore my purchase.

[Pratyush Sharma]

Hi @Vismaiy,

Thanks for writing back in.

Please share the screenshot of your purchase receipt with us on support@enpass.io to help you restoring purchase.