Scaling Issues

[Danial 3]

Hello, 

I am using the latest Enpass on Windows 10. 

The issue I have noticed is that scaling looks off with certain items very large or certain very small. 

Due to this I applied this fix: https://www.enpass.io/support/kb/troubleshooting/enpass-looks-too-small-or-big-on-my-display-how-can-i-fix-it/

Although after setting this setting the Enpass application becomes very laggy ... all the animations run very choppy and overall the application becomes slow to use. 

So I went and disabled the setting and the lag from the application finished. 

Can we get a permanent fix for scaling without side effects? 

[Garima Singh 58]

Hi @Danial

We are sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

• Which Enpass version are you using on the same device?
• The screen resolution and scaling you have set up?

Thanks.

[Danial 3]

Enpass version 6.4.2 (669), non windows store version

1080p resolution with 125% scaling. 

Edited August 1 by Danial

[Pratyush Sharma 61]

Hi @Danial,

Thanks for sharing the details.

If possible, please share the video of the issue with us on support@enpass.io so we can further investigate it. Also, let us know on which device and Enpass version are you using.

Thanks for your co-operation.

[Danial 3]

Its all good, I fixed it by setting the following:

QT_auto_screen_scale = 0 and QT_screen_scale_factor = 1.

 

When I had set to fractional scaling like 1.25 then I noticed a large amount of lag and some pixelation but setting it to 1 has fixed the issue.