States Face I.D failed

[Darren]

So after opening the App on my iPhone X it stated that I reset my face I.D which I didn't but I use back ups to ICLOUD but I can't remember the Master Password can I some how add it or open it from a Sync File or find it in a iPhone back up ? 

The Password I originally set up my App hasn't changed in years as I relied on the Face ID 

 

Any help greatly appieated 

[Garima Singh]

Hey @Darren

Welcome to the forum!

Do you have access to Enpass using the Touch-ID?

If you've forgot the master password, there's no way to recover it as Enpass doesn't store or save the password anywhere. 

Thanks.

[Darren]

But I have sync_default.walletx file on my iCloud can I restore it ? 
 

according to your site page it can be done ! 
https://www.enpass.io/master-password-not-working/

[Garima Singh]

Hey @Darren

Thanks for writing back.

What's the Enpass version you're using? The file extension is for an older version of Enpass i.e. version 5. 

Thanks.