Problem with data sync from Dropbox et getting the exe file

[Dominique65]

Hi

I want to use Enpass on a second Windows PC (from work). I am redirected from your download page onto the MS Store. I spent 30mn with their support and they have not been able to help me (the "install" button does not work).

I finally found an older exe file on the net (enpass_6-3-3_fr_432677.exe) and I was hoping I could start from there and upgrade afterwards.

After installing it and trying to sync my vault from Dropbox, I got an error "error while syncing". I tried several times.

I assumed it might come from the fact that the version is too old, am I right ?

Thanks for your help

[Dentonthebear]

15 hours ago, Dominique65 said:

Hi

I want to use Enpass on a second Windows PC (from work). I am redirected from your download page onto the MS Store. I spent 30mn with their support and they have not been able to help me (the "install" button does not work).

I finally found an older exe file on the net (enpass_6-3-3_fr_432677.exe) and I was hoping I could start from there and upgrade afterwards.

After installing it and trying to sync my vault from Dropbox, I got an error "error while syncing". I tried several times.

I assumed it might come from the fact that the version is too old, am I right ?

Thanks for your help

Hi @Dominique65

What version of Windows are you running on the second PC?

The latest Windows downloadable executable is listed as 6.4.2, but I cannot test this personally as I am running Linux: https://dl.enpass.io/stable/windows/setup/6.4.2.669/Enpass-setup.exe

[Pratyush Sharma]

Hi @Dominique65,

Sorry for the inconvenience caused to you.

To download the latest Enpass version, please visit our website and install the Traditional Win32 version of Enpass. After successful installation, please follow the below steps to setup sync:

• Open Enpass on your desktop and go to Enpass settings --> Vaults --> Tap on Primary ---> Select Sync and choose a cloud account to your database.
• Enter your cloud account details, follow the instructions and wait till the sync is done.

If you have any further queries, please feel free to contact us.

[Dominique65]

Hi Pratyush

Thanks for your answer.

My first problem was to find your latest version : major issue since I was clicking on the first link that your download page offers, that is thru MS Store. They have never been able to help me ! They even made me create a new account stating that, since I had already installed one version under an account, I needed to create a new one. Pityfull...

Then I found that there was a way to download it directly from your side as you mentionned, which I hadn't seen since I needed to scroll down. Silly me and also pityfull. Everything went right from then on (even though I couldn't follow the steps described in your mail since it asks me right at the end of installation process to sync).

So everything is fine, thank you again.

Dominique

[Dominique65]

On 8/18/2020 at 10:48 AM, Dentonthebear said:

Hi @Dominique65

What version of Windows are you running on the second PC?

The latest Windows downloadable executable is listed as 6.4.2, but I cannot test this personally as I am running Linux: https://dl.enpass.io/stable/windows/setup/6.4.2.669/Enpass-setup.exe

Thanks Dentonthebear for your answer. As I replied to Pratyush, I finally went thru the process alright.

Dominique