Can't Restore From Dropbox

[Guest]

Unfortunately, I can't restore from Dropbox. I'm on Ubuntu 20.04 with current Enpass installed. It just says "Error while restoring data."

[Garima Singh]

Hey @bot47

Apologies for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

• On which all devices and OS versions (mention all) are you using Enpass?
• Are you able to access all Enpass data on any other device?
• Which Enpass version are you using on each device?
• Does the Date and Time setting set to automatic on all devices?
• Does the last synced time get updated on the sync page?

Thanks.

[Guest]

Hi @Garima Singh,

Thank you for your response. Fortunately, the latest update fixed the issue.