Black Window on External Display

[pilot006]

So awesome to see Enpass support on CrOS. Thanks for the hard work! One issue I'm seeing is that I often use my Chromebook (Google Pixel 2015) in docked mode (lid closed connected to an external display). When the lid is closed, the Enpass window is completely black. If I open my lid, the window will jump to my laptop's screen and I can see it again. Not sure if the app just needs to be built with a more up-to-date API level (CrOS is running Android 7.1.1). My Chromebook is on beta channel 9765.73.0.

[pilot006]

Attaching a screenshot...

 

 

[Guest Akash Vyas]

Hey @pilot006

Thanks for sharing your concern. I've noted it down in the bug tracker to be fixed in any of the upcoming updates.

Cheers!

[sing_stevee]

Hi, I have the same problem on my acer R13 chromebook.

When will this be fixed?
Regards

Steve

[Guest Akash Vyas]

Hey @sing_stevee

Please try enabling the Allow Screenshots in Enpass advanced settings and let me know if that helps.

Cheers! 

[capicu]

Hi @Akash Vyas

I have a Chromebox from Acer. Obiously it doesn't have an "internal" screen like a Chromebook has so the only screen is attached via HDMI. I also have the black screen issue but I can't even reach the settings - is there any way to still work with the app?

Regards,
Florian

[Rezza]

I am experiencing the same issue on Acer Chromebox. Black screen issue.

Workaround is to use Linux version - enable Linux support in settings. Then follow https://www.enpass.io/support/kb/general/how-to-install-enpass-on-linux/ to install Enpass for Ubuntu. Stay in sudo mode and  run apt-get install libgl1-mesa-glx. If you need Dropbox support, where redirection does not work from Chrome, install firefox. apt-get install iceweasel. 

[Anshu kumar]

Hey guys,

Sorry for the trouble you are going through.

Our dev team is working on this issue and hopefully a fix will be available in the next update.

Thanks for your co-operation.