Password Forgotten

[WillWord]

Hi Purchased from Microsoft store 2016, use solely on PC and store all passwords local with regular backups, always login via Face ID with no issues, just realized I no longer have my normal login in details. So worried what can I do to resolve this, dont want to do anything stupid, so need advice please. Tried to print all data (used search on this forum followed one post but my Pc did not have any options File. Print) Version 5.5.7. Thanks in advance.

[Garima Singh]

Hey @WillWord

It seems that you lost your master password and are unable to login into Enpass. Unfortunately, there is no way to recover your master password. Being an offline password manger, your master password is not saved anywhere, so there are no back doors to access your data.

 

[WillWord]

As per my post, I can still log in via Face ID,  if I change my PC can I reset Enpass and create a new master password? also is there a way to print all my saved passwords whilst I can still access Enpass ? many thanks

[Garima Singh]

Hey @WillWord

There is, but a tedious workaround to safely transfer items from Enpass and create a new master password. To know that, please have a look at this forum post.

On 10/5/2020 at 10:53 PM, WillWord said:

is there a way to print all my saved passwords whilst I can still access Enpass ?

You can print the data from Enpass on a desktop by following the below steps-

• Open Enpass --> Click on 'File' from Enpass  Menu --> Tap on 'Print' --> Select the item or vault --> Print.

Thanks!

[WillWord]

Quote

5 hours ago, Garima Singh said:

Hey @WillWord

You can print the data from Enpass on a desktop by following the below steps-

• Open Enpass --> Click on 'File' from Enpass  Menu --> Tap on 'Print' --> Select the item or vault --> Print.

Thanks!

Hi as per my original post, 

 

On 10/4/2020 at 11:52 AM, WillWord said:

Tried to print all data (used search on this forum followed one post but my Pc did not have any options File. Print) Version 5.5.7.

 

 

[Garima Singh]

Hey @WillWord

Sorry to say that print feature of Enpass is not available in Enpass v5. You can only print the Enpass data with Enpass v6, which you can get using this link. Thanks!