Amex App freeze when I am trying to get pass from Enpass

[Eriq]

It will freeze with some grey transparent layout and wont do anything. It was working fine but I think some kind of update massed it up any clues??

[Pratyush Sharma]

Hi @Eriq,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• Which cloud sync are you using to sync data?
• Are you facing this problem in any specific case or just while adding the items and clicking on the save button?

Thanks for your co-operation.

[Eriq]

@pratyush sharma

iPhone X Version 14.3

Enpass 6.6.0(522)

First page when I open my Amex or Chase application. Click User ID area and select Enpass under selection, then screen will turn into 

and freezes like this 

and sometimes I get this message

Edited December 28, 2020 by Eriq

[Eriq]

On 12/20/2020 at 10:58 PM, Pratyush Sharma said:

Hi @Eriq,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• Which cloud sync are you using to sync data?
• Are you facing this problem in any specific case or just while adding the items and clicking on the save button?

Thanks for your co-operation.

 

[Garima Singh]

Hey @Eriq

Thanks for sharing the details.

I have highlighted this problem with my team. We will share an update with you on this pretty soon!