Erin Posted February 25, 2021 Report Share Posted February 25, 2021 I'm trying to update my vault with Google Drive. When I try to update my Drive vault, it tells me to set up sync. I'm directed to the sign-in page, which appears to work. However, once I get back to Enpass, I just get a spinning icon. I already have passwords saved to Google Drive. Do I need to delete what I already have in the cloud to upload the current info? Thanks. Link to comment Share on other sites More sharing options...
Garima Singh Posted February 26, 2021 Report Share Posted February 26, 2021 Hey @Erin Welcome to the forum! For quick troubleshooting, kindly logout from the google-drive cloud account from your default browser and try to set-up sync again with the same cloud. If the problem persists, please make another browser a default browser to set-up sync with Google-drive and check. Let me know if this is not helpful. Thanks! Link to comment Share on other sites More sharing options...
Erin Posted February 26, 2021 Author Report Share Posted February 26, 2021 I tried to set up sync through Firefox and Microsoft Edge, after first trying Chrome, and I'm still having the same problem. I get the message that I'm being redirected to Google Drive login page even after I signed in, along with the spinning icon. I'm on version 6.6.0775. What else can I try? Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 1, 2021 Report Share Posted March 1, 2021 Hi @Erin, Sorry for the trouble you are going through. I can see that there is some problem in the redirection from browser to app. Please try to copy the URL from the browser where it is stuck and not opening the app. Once the link is copied open the Enpass app and share the finding. If the above doesn’t help, please on which device (along with OS version) are you using Enpass so we can investigate further. Hope this helps!! Link to comment Share on other sites More sharing options...
Erin Posted March 2, 2021 Author Report Share Posted March 2, 2021 14 hours ago, Pratyush Sharma said: Hi @Erin, Sorry for the trouble you are going through. I can see that there is some problem in the redirection from browser to app. Please try to copy the URL from the browser where it is stuck and not opening the app. Once the link is copied open the Enpass app and share the finding. If the above doesn’t help, please on which device (along with OS version) are you using Enpass so we can investigate further. Hope this helps!! Thank you! That worked. I never would have thought to do this. Now my Android app is finally up to date. Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted March 2, 2021 Report Share Posted March 2, 2021 Hi @Erin, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us. Link to comment Share on other sites More sharing options...
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