TAA Posted February 24, 2022 Report Share Posted February 24, 2022 ブラウザ拡張機能を使おうとすると、「接続エラー! Enpass Assistantは、Enpass アプリと接続することができません。」と出てきます。 デスクトップアプリは既にインストールしていますが、なぜでしょうか? ChromeとFirefoxの両方でこのようになりました。 Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted February 24, 2022 Report Share Posted February 24, 2022 Hi @TAA, Welcome to the Enpass Community. For quick trouble shooting I would recommend you to open Enpass app on your desktop and make sure these settings are enabled. Open Enpass--> Go to Settings--> General--> Enable "Open Automatically at system startup". Open Enpass--> Go to Settings--> Browser-->Enable "Browser extensions". Also would recommend you to reinstall the Enpass extension to its latest version from here. If the problem persists, please let us know the following details so that we can help you better. On which device (along with OS version) are you using Enpass? The versions of your Enpass, Enpass extension and Browsers are you using? Are you facing the same problem with other browsers too? Link to comment Share on other sites More sharing options...
TAA Posted February 25, 2022 Author Report Share Posted February 25, 2022 返信ありがとうございます。 [システムの起動時に自動的に開く]と[ブラウザ拡張機能を有効にする]に設定されています。 再起動したら接続できるようになったのですが、正常に動作しないようです。 1.Windows10 Home 21H2 2.Enpass:6.7.4 EnpassExtension:6.7.4 Chrome:98.0.4758.102 Firefox:97.0.1 3.ChromeとFirefoxの両方で試しました。 Chromeでは入力欄のところにあるenpassのアイコンをクリックしても何も起こりません。 Firefoxでは入力欄のところに「Click to unlock Enpass」 と表示されるのですが、クリックしても何も起こりません。 Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted February 25, 2022 Report Share Posted February 25, 2022 @TAA, Thanks for sharing the details. I have duly noted your feedback and it has been forwarded to the concerned team for further investigation. For the meantime I would recommend to use any other Browser to access Enpass Browser extension. #SI-2651 Link to comment Share on other sites More sharing options...
Gulshan Dogra Posted February 28, 2022 Report Share Posted February 28, 2022 @TAA, In order to investigate this issue further please confirm the below mentioned details. 1. Enpass version ( Is it downloaded from Enpass website or windows store)? 2. Does Enpass have some database? 3. Are you using any Antivirus or firewall? 4. Please enable the "Log" option from the Enpass Advanced settings if you are using the website version. Next, try making a connection with the Enpass extension --> when the error occurs, go to Advanced settings and copy the log and email it to us at support@enpass.io . #SI-2651 Link to comment Share on other sites More sharing options...
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