Two monitor setup (4K and HD) - scaling problem

[Mike007]

Hello,

I have a three monitor setup (2 with HD and 1 with 4K - the 4K is the main screen).

The browser window is on the HD monitor. When opening the Enpass app by pressing the button in the browser menu, the Enpass menu is poped up too big - see attached image.

This behavior keeps all time it is used. One solution/workaround is to move the browser window to the main (4K) screen - now pop up works correctly. And then, moving it back to the HD screen - pop up keeps working correctly also here. It seems that the movement to different screens forces to pickup monitor resolution.

It also seems that the resolution is not picked correctly from the active monitor when the application is opened from the first position/monitor.

Enpass 6.7.4 (934)

Firefox 98.0.1

Windows 10   21H2   19044

Edited March 15, 2022 by Mike007

[Abhishek Dewan]

Hi @Mike007

Welcome to the Enpass Community!

It seems that Enpass is picking the wrong scale factor for your display. Please refer to our handy guide on correcting the Enpass display. Let me know if the issue persists.

[Mike007]

Hi Abhishek!

Thank you for stretching out. Actually, I have the monitor setup shown in the attached image.

Now, I tried a bit with the environment variables.

Setting QT_AUTO_SCREEN_SCALE_FACTOR=0 results into a correct scale on screen 1 and 2, but into a 2 times too small dialogue on screen 3.

Adding QT_SCREEN_SCALE_FACTORS=2 results into an Enpass dialogue of still wrong size (too small), but additionally it appears at wrong positions: not next to the icon, but in the middle of the browser screen (x-axes) or even on a different monitor at all. The same behavior happens when using a comma separated list of three values.

 

 

[Mike007]

I have to add a remark concerning the system environments, e.g. QT_AUTO_SCREEN_SCALE_FACTOR=0. Unfortunately, these will not work as a general setting because I detected that they affect other programs. In my case, the video communication software Alfaview. After setting the above-mentioned variable, Alfaview has scaling problems on the 4K display. As a result, I have to remove the setting again to let Alfaview to work correctly.

[Abhishek Dewan]

Hi @Mike007

Thank you for trying out the suggestion I shared with you.

I have forwarded this concern to our dedicated tech team for further investigation and have shared every bit of information with them. I will get back to you soon with an update in this matter. Your patience and support in the meantime is appreciated.

#SI-2685