I restored vault from webdav with new installation, got error code -985. What does it mean?

 

Hi @Jedy

Welcome to the Enpass Forums.

For quick troubleshooting purposes, please reinstall the Enpass application on your device and try restoring your data. If the issue persists, then please share the below details with me, and I'll get this investigated for you - 

1. Have you downloaded the Enpass app from Microsoft Store or our official website?
2. The version of the OS you are using.
3. Are you facing a similar issue on any other device as well?

1. I tried latest version of store and website.

2. windows 10 (1809)

3. It's ok to sync on mac and android. But I haven't  tried to reinstall and restore on these devices, because I'm afraid of having problems.

Hi @Jedy

Thanks for the details.

I have forwarded this concern to our dedicated team for further investigation and I will get back to you soon with an update. Your patience in the meantime is appreciated.

SI-2724

Hi @Jedy

We are looking into the issue reported by you where you are getting error code - 985 when trying to restore your WebDAV vault. Our team of experts require some additional information in this matter; please direct message me the below details - 

1. The version of the Enpass app you have downloaded.
2. If possible, please share the demo account of the WebDav.

Enpass is 6.7.4 from website.

WebDav account has been sent to you by message.

Edited April 7, 20223 yr by Jedy

I figured out what the problem was.

For security, our WebDav server has a rate limit, and it's enough for syncing but too low for restore.

Thank you for your support.

Hi @Jedy

I'm glad to hear that the issue you were facing regarding Error code - 985 while trying to restore your Webdav data got resolved! Feel free to update this forum in case of any further help related to this matter.