hbarcelos Posted April 18, 2022 Report Share Posted April 18, 2022 I'm trying to setup EnPass with Tor 11.0.10 (based on Mozilla Firefox 91.8.0esr) (64-bits). I already have EnPass Desktop app installed, working normally with other browsers, however when I try to set up it with Tor, it fails to connect: Any suggestions on how to make this work? Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted April 19, 2022 Report Share Posted April 19, 2022 Hi @hbarcelos To assist you better with your query, kindly share the below details with me, and I'll have this investigated for you - The version of the Enpass app, OS and Enpass Extension version you are using. Have you downloaded the Enpass app on your desktop from AppStore/Windows Store or our official website? Link to comment Share on other sites More sharing options...
pcace Posted January 6 Report Share Posted January 6 On 4/19/2022 at 11:41 AM, Abhishek Dewan said: Hi @hbarcelos To assist you better with your query, kindly share the below details with me, and I'll have this investigated for you - The version of the Enpass app, OS and Enpass Extension version you are using. Have you downloaded the Enpass app on your desktop from AppStore/Windows Store or our official website? since i have the same problem, here is my config: - enpass 6.8.4 (1166) from appstore (osx 13.1) Link to comment Share on other sites More sharing options...
Abhishek Dewan Posted January 9 Report Share Posted January 9 Hi @pcace Please try the below troubleshooting steps - 1. Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled. 2. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here - https://www.enpass.io/downloads/. 3. Try clearing the cache and cookies of the browser. 4. You can also try unchecking ' Authorize browsers with code signature only option ' in Enpass app Settings → Browser → Browser Authentication. 5. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. 6. Otherwise, create a manual backup of your data and then reinstall the app. Let me know if the issue persists. Link to comment Share on other sites More sharing options...
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