Promo in Enpass!

[Ivarson]

I just got a fat, full-screen ad in Enpass about your new Enterprise-plan. 

How can you justify to push a intrusive ad like that? 

I understand that you badly want to reach out to existing users, but seriously.. You have Twitter, Facebook, your blog, the forum (with the not-so-used Announcement-section). 

You also have the emails of all your customers. Have you somewhere promised not to use the emails for offerings and therefor decided to push out this directly to users running and decrypted instances of Enpass? 

There is an option in Settings - Advanced regarding Notifications. 

It reads that it's used only for security concerns and respects.. blabla. 

Are you going to push future "info" like that? 

Is that option what allowed that broadcast? Or is there another backdoor specially built in 6.8 for today's "Security notification"? 

Edited May 11, 2022 by Ivarson

[Mohit Thapa]

Hello @Ivarson 

We understand where you are coming from and your concern. Over the last few years, we have received various requests from our users for a Business version of Enpass(to improve the overall security posture of their business), its availability, and our upcoming plans regarding the same. As a result of these requests and suggestions/feedbacks from our B2C customers, working in various organizations, Enpass was able to develop a business version. 

Hence, for a lot of our existing B2C users, the Business version was long overdue. Therefore, we saw it befitting to announce to our user community that the Enpass Business is out and they can spread the word among their organization. Furthermore, we only plan to send out “Enpass-related news or security-related news” through our app. 

However, having said that, the last thing we want our users to feel is that Enpass is being intrusive. Although we do plan to reach out to users through email, we felt that we would be able to cater a larger audience via our app notifications. Enpass apologizes for the inconvenience once again and will do its best to ensure that its customers have the best experience a password manager can offer, including reviewing our policies on using notifications inside the app.

 

[Ivarson]

14 hours ago, Mohit Thapa said:

Hello @Ivarson 

We understand where you are coming from and your concern. Over the last few years, we have received various requests from our users for a Business version of Enpass(to improve the overall security posture of their business), its availability, and our upcoming plans regarding the same. As a result of these requests and suggestions/feedbacks from our B2C customers, working in various organizations, Enpass was able to develop a business version. 

Hence, for a lot of our existing B2C users, the Business version was long overdue. Therefore, we saw it befitting to announce to our user community that the Enpass Business is out and they can spread the word among their organization. Furthermore, we only plan to send out “Enpass-related news or security-related news” through our app. 

However, having said that, the last thing we want our users to feel is that Enpass is being intrusive. Although we do plan to reach out to users through email, we felt that we would be able to cater a larger audience via our app notifications. Enpass apologizes for the inconvenience once again and will do its best to ensure that its customers have the best experience a password manager can offer, including reviewing our policies on using notifications inside the app.

 

thank you.

if you do plan to continue push "Enpass-related news" straight into the app, please at least introduce another option in Enpass where users can opt out of such overhad. IMHO such content shouldn't exist in the precious memory-space of Enpass at all, use _any_ and _all_ other channels.

 

thanks for hearing me out and keep up the good work