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Enpass no longer stores new entries


stray
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I can no longer add new entries into Enpass.

The + button works, I get the dialog but after clicking Save, nothing is stored.

I have used search and I have manually searched for the entry and the entry wasnt stored.

I have also reinstalled Enpass but it is still the same.

Please advise.

Enpass: 6.8.1 (1063)

Linux 5.13.0-44-generic #49~20.04.1-Ubuntu

I have bought the license. Installed from your repository.

Edited by stray
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  • 2 weeks later...

Hi @stray

We are looking into the concern reported by you and our team of experts requires some additional information in this case - 

  1. Are you able to see the details of saved items?
  2. Do you have multiple vaults in your Enpass app? Are you looking for the item in the same vault in which you added it?
  3. Is the issue with only a specific template type or all templates?

We appreciate your co-operation in this matter.

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I have the same issue

1. No
2. Have reinstalled multiple times, so issue occurs when having 1 vault and multiple vaults.
3. No templates are displayed, and unable to save a new template too.
4. Also unable to cloud sync or login via cloud (crashes).

I have tried on multiple distros, seems to be a general issue.

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Hi @zudo

Thank you for sharing the details.

Could you please also share the version of the Enpass app and OS you are using? Also, since you mentioned that you are facing crashes as well when you try to synchronize your data, kindly share the cloud server you are using to sync your data and the crash report for a thorough investigation of this issue.

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Hi @Abhishek Dewan

 

Latest Enpass 6.8.1 - 1063

OS: To assist debugging I have tried on multiple distro latest versions (Ubuntu, Debian, Arch, Manjoro)

Cloud: All cloud services available, same crashing.

Not being able to store items should take priority!

 

 

 

 

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  • 2 weeks later...

Hi @Abhishek Dewan

No logs are produced, likely due to incorrect default permissions on install. Running Enpass as root works great (items saved, logs written, no errors).

Could you advice the correct permissions so so users can run Enpass.

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  • 3 weeks later...

I am a new user to Enpass and I imported via CSV from another password safe. I detected the same issue, that I can edit entries, but after saving nothing is stored. So I can' t change and adapt entries. But an interesting thing is, that some items can be changed and even stored. I have no idea what the difference between these items is. The problem is indepent of the tresor and it is independent where the tresor is located.

So this makes it impossible to use Enpass. Can you help ?

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Hi @ThomasH

Welcome to the Enpass Forums.

We are still looking into this concern. Could you please share the version of the Enpass app and the OS of the device you are using on which you are facing this issue? I will then pass the details to our team for a thorough investigation of this concern.

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