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Problem adding items to secondary vault


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New user here on the Windows app v. 6.8.2 (1084) (business standard plan trial account).

I'd like to create a secondary vault which I want to share with other people on my team. I have managed to create a secondary vault (which is on the same MS 360 account of the company than the primary vault), as well as a private vault (which is on my private Google Drive).

However, I cannot add any passwords to the secondary vault. When logging into a webpage the sidebar only proposes the “Standard” and the “Private” vault as possible destinations for new passwords. Also, it is not possible to create an item in the secondary vault within the Enpass app, or move an item to it. Same problem here: the dropdown menu only shows the “Standard” and the “Private” vault.

In the vault settings, I notice that there is a particular symbol with a lock in the line of the secondary vault (which is named “Test PW-Tresor GD”), see attached screenshot. Does this have anything to do with the problem?

Thanks for your help. Sorry if this is a stupid question but I did not find an answer in the manual.



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Hi @Gordian,

Welcome to the Enpass community.

The efforts you made to get in touch with us are greatly appreciated. Your request has been received on our email support system. I would appreciate it if you could provide me with the requested details so that I can have our concerned team investigate this matter. You will be notified by email as soon as I receive any updates from our backend team.


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