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master password


pj2ok
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I seem to have forgotten my master password and can no longer log in via the macOS app. Touch ID always asks for the master password. On iOS devices, access is still possible via FaceID or TouchID. Is there a way to get the master password?

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Hi @pj2ok

As Enpass is an offline password manager, all your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data. However, as you have mentioned that you can access your Enpass on mobile via Face Id/Biometrics, we can help you here with the following steps below

  1. Open Enpass on your mobile/device using Biometrics.
  2. Go to Settings-->Create a new vault of Enpass on your handset with a new password.
  3. Copy all the items individually from the other vaults and move them into the newly created vault.
  4. Sync this new vault with a new cloud account.
  5. Now reinstall Enpass on any other device and restore the data using the new cloud account.
  6. Once all your data is restored on the other device, repeat step-5 on all your other devices.
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