Enpass multi device with webdav sync

[qla]

Hi,

I use enpass on multi device (IOS and Mac OSX). I sync them with webdav protocol on an Nexcloud instance. This config worked since years. But since few days, an error appear with the text (in french) :

"Erreur de synchro

Le mot de passe des données sur WebDAV est requis."

I click on "Resoudre maintenant" and Enpass open a windows to re-enter webdav password.

I enter the password but error is still present...

The error is the same on IOS devices and Mac OSX devices.

I never change my webdav password. I test it on other webdav apps to be sur and it works perfectly...

Does someone have an idea to solve this problem ?

Best regards,

Quentin.

[qla]

... I forgot to precise that on my all devices the last version of enpass is installed.

thanks.

[Abhishek Dewan]

Hi @qla

For troubleshooting purposes, please try the below steps -

1. Remove the synchronization from all the connected devices and enable the sync again. Also, try restarting your server.

2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

If the issue persists, please share the below details and I will have this further investigated for you -

1. The version of the Enpass app and OS of all the devices on which you are using Enpass.
2. A screenshot of the error occurring would be helpful.
3. Any VPN/Firewall/Antivirus application you are using.
4. If possible, kindly create a Demo account and DM me its username, password and URL. That will help us in getting to the root of this issue.

[qla]

Hi @Abhishek Dewan,

Thanks a lot to your answer. I can't restart the server. It's not me who host it...

I don't use VPN service. And I verified, Enpass is not blocked by Firewall and Antivirus. I use enpass 6.8.4 from apple appstore on my desktop (ventura 13.1) and Enpass 6.8.6 on my IOS device (IOS 16.2).

I send you on MP some private informations.

Best regards

[Abhishek Dewan]

Hi @qla

Thank you for sharing the details.

I'm discussing this concern with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.