ENPASS 6.8.4 blocks Logitech HID keyboard in Firefox and MS Office

[Kat_karl]

I guess since the last update ENPASS is blocking sometimes the wireless keyboard from Logitech (mouse is working fine) using Firefox and / or MS Office.

Firefox states that I should stop ENPASS. Doing so everthing is working fine.

With MS Office your only chance is to wait for min. a minute or so. Closing ENPASS everything ist fine!

System is W 11 21H2, MS OFFICE 2019

Any ideas?

 

[Abhishek Dewan]

Hi @Kat_karl

Welcome to the Enpass Forums.

I will gladly get this checked for you. Please share the version of the Enpass app you are using along with the screenshot to which you are referring regarding Firefox stating to close the Enpass app.

[Kat_karl]

4 hours ago, Abhishek Dewan said:

Hi @Kat_karl

Welcome to the Enpass Forums.

I will gladly get this checked for you. Please share the version of the Enpass app you are using along with the screenshot to which you are referring regarding Firefox stating to close the Enpass app.

Hi, thanks for your reply! ENPASS-Verion  is 6.8.4. Firefox just says to STOP (not to close) ENPASS. After an unkown time same thing starts again. As soon as I have this issue I am going to try gettin an screenshot from it.

[Abhishek Dewan]

Hi @Kat_karl

Thank you for sharing the requested details.

I have forwarded this concern to our dedicated team and I will notify you on this forum once I receive any updates on this matter. Do share the screenshot when you face this issue again.

#SI-3261

[Kat_karl]

On 1/31/2023 at 12:02 PM, Abhishek Dewan said:

Hi @Kat_karl

Thank you for sharing the requested details.

I have forwarded this concern to our dedicated team and I will notify you on this forum once I receive any updates on this matter. Do share the screenshot when you face this issue again.

#SI-3261

After posteng my last quote, i had ist again. From seeing it until starting snipping it was already gone!