Licence expired for hnayton@gmail.com after 6 months. Please explain!

[hnayton]

15.06.2023 
 COMPLAIN fro hnayton@gmail.com account.
In December 2022, I bought an ENPASS Premium license for 12 months for all devices. Today in the application I have information your license expired renew the license. On an iPhone Pro 12 I have information, your license has been canceled, a refund has been made. Explain what this means???, after all, my license should be valid until December 2023???

PLEASE EXPLAIN

[Abhishek Dewan]

Hi @hnayton

Welcome to the Enpass Forums.

We request you to please get in touch with us at support@enpass.io and share the email address used during the purchase along with the purchase receipt. Our team will gladly get this checked for you.