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LA6507

Dropbox Cloud Login/ Authentication Not Working in Windows 10 Mobile

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I was not sure where to post this problem that I am having.  I have also contacted Dropbox about this issue - Enpass seems to load a Dropbox authentication webpage within it's application but I'm not entirely sure where to turn.  I have been using the Enpass app on all of my Windows phones for over a year with no problems.  I recently purchased an HP Elite X3 mobile phone and installed Enpass on it last night.  I selected Dropbox as the cloud service for storage of my password file data and the app displayed a login webpage generated by Dropbox's cloud service.  That webpage lists that recaptcha is the auth service that is used.  I entered my login credentials on the page and tapped on the login button and the page just displays a loading icon but nothing else happens after that.  I literally left my phone on that page all night and it never finished the login.  This morning, I tried several more times but it never loads.  When I press the BACK button on my phone, i receive the message "Not able to connect to Dropbox. Please check Internet connectivity." My internet connection is perfectly fine and I even have the Dropbox mobile app installed and logged in on my phone so I really need help troubleshooting this problem.  I tested two of the other cloud services from within the app and they both work fine (Box.net and OneDrive).  Once again, I have posted this problem in the Dropbox forum, as well. HP Elite X3 OS Build 10.0.152543369

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Hi @LA6507,

We tested this issue in our lab and found that Enpass does face some problems while syncing with Dropbox. Our dev team is working to get it fixed as soon as possible.

Till then please bear with us.

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I really appreciate you all looking into this!  Let me know if there is anything I can do to help you test it in the field.  I can't use Enpass via Dropbox on my HP Elite X3 until it is resolved, anyway so just let me know!  Many thanks!!!

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Hi @LA6507

While investigating the problem we found that there are some issues with the Dropbox SDK that have been implemented in Enpass and we have reported the same to the Dropbox team. We'll get back to you once we hear from them.

Thanks for your co-operation.

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Hey Anshu,

Yesterday, I received a new Dell PC running Windows 10 Enterprise from my IT admin and just installed both versions (desktop and UWP) of Enpass on it and I'm having the exact same issue with the UWP version on the PC as I described in my previous post.  I wanted to report this just in case you all had not tested for this issue on Windows PCs. This PC is running build 1709 16299.402

 

Thank you!

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Hi @LA6507,

Thanks for bringing this to our notice. We will look into it. Meanwhile, please use some other cloud services to sync.

Thanks for your co-operation.

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