Face ID is not working

[sebixibes]

On the app the face ID is not working and asking for manual password - I don't remember password form keyboard but how to restore FaceID working again?

Edited July 3, 2023 by sebixibes
spelling

[Abhishek Dewan]

Hi @sebixibes

The Face ID needs to be enabled from inside the app by going to Enpass Settings -> Security -> Face ID. Please note that the master password cannot be recovered if it is lost, as it is not stored anywhere. We prioritize your data security, and as a result, we do not have access to your confidential information. You have complete control over your data to ensure the highest level of security.

However, if you have the Enpass application installed on another device that has Face ID or biometrics enabled, you can use the following steps to change your master password:

1. Open Enpass on your mobile/device using Face ID/biometrics.

2. Go to Settings-->Create a new vault of Enpass on your handset with a new password.

3. Copy all the items individually from the other vaults and move them into the newly created vault.

4. Sync this new vault with a new cloud account.

5. Now reinstall Enpass on any other device and restore the data using the new cloud account.

6. Once all your data is restored on the other device, repeat step-5 on all your other devices.