Registration lost

[pascal973]

 

Hello,

From this morning I lost my synchronisation with my cloud and my registration for synchronize mobile and computer because I am limited to 23 passwords. Why I lost my registration a life? 

If you have an idea. thank you. 

Pascal.  

[Abhishek Dewan]

Hi @pascal973

We will be happy to get this thoroughly investigated for you. Please create a ticket on support@enpass.io. Additionally, please provide the version of the Enpass app, OS, cloud service you are using to synchronize and the purchase receipt of the license.

Your cooperation in this matter is highly appreciated

[pascal973]

ECS-40403
 

thank for your response. 
 

br

pascal

[Podrageanu]

Don’t try. You will get no answer. This is my experience. It was just a lie that PREO users can continue to use their license. Thy just disowned us and now we can look for an alternative.

[Abhishek Dewan]

Hi @Podrageanu

In case you are facing any concern, feel free to update this forum or contact us at support@enpass.io and we will gladly assist you with your query.

[Podrageanu]

Thank you for the help. I contacted you at and get no answer. As many colleagues I know having the same problem.

[Abhishek Dewan]

Hi @Podrageanu

Based on your comments, I'm sorry, but I'm having difficulty grasping the exact nature of your concern. Could you kindly provide further details regarding the issue you are encountering? Alternatively, you may contact us at the specified email address for further assistance. If you have previously reached out to our support team, you should have received a support ticket starting with "ECS." Please share this ticket number with us, and we will promptly investigate the matter further.