How can reset Master Password?

[Jose Perez]

My wife forgot her master password; does exist any way to recover to her email?

 

Regards

[Abhishek Dewan]

Hi @Jose Perez

I regret to inform you that there is no way to recover a lost Master Password as the Master Password isn't saved anywhere. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data.

If you have the updated 6.9.0/6.9.1 Enpass App on any other of your iOS/Android devices with face-ID/biometrics enabled unlock and you can access Enpass through it then please follow the steps below and we'll try to help you recover your data and reset your Master Password:

Step1 - Unlock Enpass App on your iOS/Android device via Face-ID/biometrics
Step2 - Settings>Vaults>Primary Vault
Step3 - Click on three dot>Show/View Password

Note- This "Show Password" feature is exclusively available in Enpass versions 6.9.0 and 6.9.1 for iOS/Android. If you are using an older version, this option will not be visible.

Otherwise, the only option would be to start with a fresh database.