"No two vaults can be connected..."

[GyroFalcon]

Hi.

I've used Premium for years, and thank you for an awesome product.

I use one single vault accross my 3 computers and my android, syncing to the same Dropbox account.

Lately I noticed my Laptop hasn't been syncted to Dropbox for months, and when trying to connect (via desktop app) to said Dropbox, I get error:

"No two vaults can be connected to same account for syncing data. Connected vault: Primary"

And Primary is my vault connected to said Dropbox on the other devices. And this Laptop knows only of one vault.

I have different vaults for other things on some of my devices, and me and my wife uses a "Familiy" vault for commen password shareing. But every single vault has its own cloud account (Dropbox/OneDrive/GoogleDrive)

Any advice?

Desktop app 6.9.1 (1515)on my Laptop.

 

[Abhishek Dewan]

Hi @GyroFalcon

Please try the below troubleshooting steps and share your findings with us -

1. On the device on which you are facing this issue, create a manual backup of your Enpass data.

2. Once done, erase the data from local that can be done from the main app settings → Advance settings → Choose erase everything

3. This will delete the existing data locally. Then, setup Enpass again from welcome screen, try connecting the sync with the required cloud.

[GyroFalcon]

Thank you.

Followed your advices.

After clearing everything, the app promted me with the Welcome-screen. Went right away to fetch from Dropbox, no problems.

Then I put in my Premium-email, I noticed a cloud-sync error 209997, also in Vaults view.

First thing I tried was quiting Enpass (ctrl Q), and started it up again.

Now with now issues. Thank you.

 

My only dilemma now is the changes to this exact vault i did before backup and clearing things. And this vault didn't have sync access for the last 3 months.

Because now I'm only runninging latest cloud version of the Vault. Can I merge with the backup I made?

[Abhishek Dewan]

Hi @GyroFalcon

Once you enable the synchronization, any changes you have made on either of the devices should be visible on all your devices.

[GyroFalcon]

I didn't risk it by restoring the backup, on top of the vault from the cloud.

So I wiped the device again, restored from backup, then connected to dropbox.

And everything is good now. Thank you.

[GuyR]

Thank goodness for these forums. I'm on Windows 7 64-bit, and like GyroFalcon, after adding a local item and attempting to sync, I got the same error message. I also sync to DropBox, and I am also a long-time Premium member.  I have no idea how long I haven't been syncing.  I have Enpass on many other systems: other Windows, Linux and Android.  Fortunately, following the instructions provided by Abhishek Dewan, I was able to get my Windows Enpass syncing with DropBox again.  Thanks.  Since all my data is in DropBox, I skipped the step of making a local backup.

Any idea why this happens? It's a little alarming, since I keep all my authentication info in Enpass.  If I were ever truly to lose this data, I'd be in a really bad situation.