windows hello Enpass Windows Hello Security Dialog Keeps Randomly Hanging for 5+ Minutes

[MrElectrifyer]

Hi all,

As the title states, I've long been having this random issue with Enpass's Windows Hello Security dialog randomly freezing for 5+ minutes on my 32GB RAM i7 Surface Pro 7+ whenever I attempt unlocking it:

 

After the freezing, it just shows an error message that "Something went wrong. Please try again." (as can be seen in the second image) and requires me to reauthenticate with Windows Hello yet again. Upon reattempting to authenticate with Windows Hello, it still freezes for another 5+ minutes! Only way to gain back access to my credentials is to cancel the Windwos Hello security dialog (which sometimes also takes another 5+ minutes after clicking the Cancel button) and enter my master password manually. However, to make matters worse, sometimes even clicking the Cancle button doesn't help, as after the 5+ minutes wating for it to Cancel, the moment I click the manual password entry text box in the Enpass main window, it yet again prompts for Windows Hello authentication.

This has been a serious productivity-hampering bug that keeps randomly occurring in Enpass for the past several versions, and it still persists in Enpass v6.9.1 (1512) which I currently have installed from the Microsoft Store.

What's going on? Also, I earlier noticed that the Enpass Windows Hello was attempting to connect to the internet for some reason, what's that for? Could it be because I blocked it from the internet that these random freezes are occuring?

Edited October 23, 2023 by MrElectrifyer
Added details on repeated Windows Hello prompts despite clicking Cancel button

[Abhishek Dewan]

Hi @MrElectrifyer

Kindly share the exact version of the OS and I will get this concern further investigated for you.

[MrElectrifyer]

On 10/25/2023 at 6:59 AM, Abhishek Dewan said:

Hi @MrElectrifyer

Kindly share the exact version of the OS and I will get this concern further investigated for you.

Hey @Abhishek Dewan, the OS version is Windows 11 Pro v22H2 (Build v22621.1413).

[Abhishek Dewan]

Hi @MrElectrifyer

Thank you for sharing the requested details.

I'm getting this concern checked for you and will get back to you soon with an update.

#SI-3529

[Abhishek Dewan]

Hi @MrElectrifyer

After conducting a comprehensive examination of this matter, we have successfully replicated the issue. Our dedicated team of developers is currently focused on rectifying this as a top priority. A solution to this problem will be incorporated into future versions of the app. We sincerely thank you for your understanding and collaboration during this interim period.

[MrElectrifyer]

Hi @Abhishek Dewan,

Thanks for the update, looking forward to a fix in a future version of Enpass.

[MrElectrifyer]

Hi @Abhishek Dewan,

Please did you have any update on this issue? It's still persisting months later today with Enpass v6.93.1592, and continues to hamper my work flow.

This is especially frustrating in cases where I want to quickly log-in with a Passkey, but end up waiting almost 10 minutes just for enpass to load, and often times, due to this massive delay, the Passkey authentication page times out due to no response. Requiring me to refresh the page and re-attempt again with Enpass, hoping it doesn't freeze yet again, which as earlier mentioned in the OP, tends to happen all over again.

Edited February 21 by MrElectrifyer
Added Details of Frustrating Timeouts Due to Enpass Lag