Hi Team,

My bank changed the website, on the new site, autocomplete does not work 

The old site had the address

https://login.ingbank.pl/mojeing/app/#login

The new website has the address

https://login.ingbank.pl/mojeing/app/#login-new

Browser extension displays page matching but when you click on login, a new browser tab is opened. Can you take a look at this problem?

 

Enpass 6.9.2

Windows 11 (all updates installed)

Hi @Rooco

For troubleshooting purposes, please take a note of the credentials for this webpage. Then remove the Item that you have saved, create a new Item for the same login and try autofilling again. If the issue persists, kindly share the below details and I will have this further investigated for you -

1. The version of the browser and Enpass Extension you are using.

2. The URL of all the webpages on which you are facing this concern.

Hello @Abhishek Dewan

I tried your advice but unfortunately it doesn't work. Enpass can't save data on new login page. As you can see in the screenshot, only the site address is captured.

 

Enpass extension 6.9.3 (Microsoft Edge)

 

This is the the problematic web page 

https://login.ingbank.pl/mojeing/app/#login

 

Hi @Rooco

I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then.

#SI-3546

Hi @Rooco

While investigating the issue you reported, our development team found that the autofill issue occurs on this website because this webpage uses web component. That is the reason Enpass Extension will not be able to autofill and as extension is unable to detect login form, while clicking on the item to login, it opens a new tab.

On 11/23/2023 at 11:57 AM, Abhishek Dewan said:

Hi @Rooco

While investigating the issue you reported, our development team found that the autofill issue occurs on this website because this webpage uses web component. That is the reason Enpass Extension will not be able to autofill and as extension is unable to detect login form, while clicking on the item to login, it opens a new tab.

Thanks for looking into the matter