Cannot get connected to my existing vault on a different computer

[Mark Stikvoort]

I have been using Enpass for a long time. I have one account and one vault stored in the cloud. Recently, I switched laptops and I installed Enpass on my new laptop. But when I want to connect to my existing vault, I get the error the no two vaults can be connected to the same account for syncing data. But I only have one vault and I am trying to connect to it from a new client? This was always working fine. What is going wrong here?

[Mark Stikvoort]

Never mind. Got it fixed by erasing all data on my new laptop and then I could get connected to my primary vault again. Would be good if Enpass provides some in-app guidance on this issue rather than a cryptic message that is not actually relevant to the issue. But, hey, I can continue working...

[Jangai]

On 12/22/2023 at 10:58 AM, Mark Stikvoort said:

Got it fixed by erasing all data on my new laptop and then I could get connected to my primary vault again

I have exactly the same problem ! When you say "erasing all data on my new laptop" : what do you means exactly ? EnPass and its linked files or all computer files ? 

I think like you that EnPass would help more with clear guidance user to workaround this issue which has already made me waste many hours of ineffective tests...

[NJRonbo]

I am having the same issue.

 

I recently reinstalled Enpass on one of my Macs and imported passwords from 1Password.  No issues with that.

 

However, the problems began when I installed Enpass on a second Mac and went through the process of setting it up.

 

I selected it as being used for PERSONAL use.  It then asked where my vault was stored which is iCloud.  That worked fine on the first machine, but on the second, it told me I had to sign in with Enpass and when I did, I was sent to iCloud to rest my password (which I certainly don’t want to do)

 

Doesn’t Enpass store the vault somewhere within iCloud so that any Mac connected to that account will easily find it?  That doesn’t seem to be the case here.

 

[Amandeep Kumar]

Hey @NJRonbo
Thank you for reaching out.

It appears that the connection issue is specific to Chrome, and Safari is required for the connection to the iCloud server. Using Safari will resolve your issue.

[NJRonbo]

On 2/5/2024 at 7:01 AM, Amandeep Kumar said:

Hey @NJRonbo
Thank you for reaching out.

It appears that the connection issue is specific to Chrome, and Safari is required for the connection to the iCloud server. Using Safari will resolve your issue.

No kidding.

I came up with that solution.  Support could not.

 I contacted Enpass support multiple times about this problem and was given all sorts of lame excuses and system checks until I figured it out on my own and told you guys what the problem was.