q9f Posted August 26, 2024 Report Posted August 26, 2024 (edited) I have a pro subscription for years. I installed Enpass version 6.11.0.1000 on Android. After restoring my vault and logging in with my email, entering my OTP, I get an indefinetely spinning wheel. No error, no progress. I cannot access more than 10 accounts in my vault (300 items). Please help, I need this on my phone! Edited August 26, 2024 by q9f
Amandeep Kumar Posted August 28, 2024 Report Posted August 28, 2024 Please follow the steps below to resolve the issue: If Enpass is not yet set up, open the Enpass app and click on "Personal." Click on "Skip Activation" and create a local vault by selecting the "On This Device" option. Go to Settings -> Upgrade Options -> View All Plans. (The plans may not load initially.) If the plans are not loaded, go back and click on "View All Plans" again. An error should appear on the View Plans page. (Please share the error code with us.) After the error has appeared, go back and register the app. Please share the error code you encounter, so we can further investigate the issue. Note: If you are downloading Enpass from unknown and unofficial sources, we will not be able to assist you.
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