Jump to content
KristianT

Edge Extionsion is not doing anything

Recommended Posts

Enpass is working perfectly in Firefox, but in MS Edge it's not doing anything. Nothing happens when I click on the symbol. 

The enpass desktop App is running in the background, and extensions are enabled in the settings.

What can I do?

Share this post


Link to post
Share on other sites

Hi @KristianT 

Sorry for the trouble you're going through.

I would like to share that we have received some feedback from user's that after updating the OS, Edge extension stopped working. It would be great if you can share some more info so that we can investigate further.

  • Have you recently updated the OS?
  • Which OS and Enpass version are you using?
  • Are you using any Antivirus or third-party security-related extension?

For Testing Purpose: Could you please try re-installing the app and check if it works?

NOTE: Before uninstalling the app please make sure you got the backup of Enpass data.

Thanks for your co-operation.

Share this post


Link to post
Share on other sites

Hello!

There weren't any major Windows updates recently, but Windows is constantly installing updates in the background, so what do I know...

I'm running Enpass version 5.6.19 (5548) and Windows 10 Home, Version 1803, build 17134.165.

I don't have any additional antivirus software installed.

I re-installed the extension. It worked once. After that it worked a second time, but it did not recognize which password to chose, so it showed me a list of the passwords I used recently. And after that it stopped working alltogether, so nothing happens when I click on it.Then I re-installed the Enpass Client as well. After that it worked once, before it stopped working again.

Share this post


Link to post
Share on other sites

Same here:

Clicking on Enpass Icon in Edge open new tab: 

 

Quote

 

Enpass Connection Error

Please start Enpass desktop app and make sure you have checked "Enable Browser Extension" in Enpass Preferences, before using Enpass Browser Extension.

 

Enpass Edge App: 5.5.2

Enpass Windows 5.6.19 (5548) (traditional 32bit bridged Version)

Windows 10 Home 32-bit Version 1803 Built 17134.191

Browser Extension enabled in Enpass

Already tried reinstall

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...