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Bullbone

Iphone Enpass freezes (login/reinstall data)

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Hello,

i use Enpass since Password 1 changed hir payment method. I use Enpass on 1 Iphone 6s, Ipad air2 and 2 Imacs. I sync with icloud. everything worked well. Since 1 week  the Iphone app freezes everytime i unlock with the Masterpassword. I uninstalled the app, reinstalled the app again and tried to get my datas with icloud sync. It freezes again. What can i do?

 

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Hi @Bullbone

Sorry for the trouble you're going through.

Please try these troubleshooting steps and share your findings.

  • Re-install app on the iPhone.
  • Open Enpass on iMac and manually take the backup via File --> Backup and save it.
  • Now open Enpass on iPhone and restore your data via WiFi.

Thanks for your co-operation.

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