rodolfo.hola@gmail.com Posted September 24, 2016 Report Posted September 24, 2016 Hi, after updating my OS to Sierra, every time I open enpass and enter my master password, the app runs a bit and then collapse. It shut down. I can't use it. I really need to have access to my password. This a piece of the report of the crashing: Time Awake Since Boot: 1400 seconds System Integrity Protection: enabled Crashed Thread: 2 Dispatch queue: com.apple.FileCoordination.3 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Could you please help? Thanks
knarz3r Posted September 24, 2016 Report Posted September 24, 2016 I had exactly the same problem. I guess it is because Apple changed something on iCloud Drive. So you have to use another Syncing method like Dropbox. Therefor you have to uninstall the app using AppCleaner https://freemacsoft.net/appcleaner/ but copy the "sync_default.walletx" file from your iCloud Drive first to your Desktop. Then just drag and drop Enpass into Appcleaner and uninstall it. Then reinstall Enpass and open it and choose "I'm an existing user" or something like that and than choose "from Backup file". Then you can change the syncing method to e.g. dropbox in the settings window. 1
rodolfo.hola@gmail.com Posted September 24, 2016 Author Report Posted September 24, 2016 thanks knarz3r! it worked!
rodolfo.hola@gmail.com Posted September 24, 2016 Author Report Posted September 24, 2016 Now is doing it again Syncing with Dropbox, the same issue
Anshu kumar Posted September 26, 2016 Report Posted September 26, 2016 Hi @rodolfo.hola@gmail.com, Sorry for the trouble. We have fixed this issue in latest version 5.3.1. So please update from Mac App store and let us know if you're still seeing crashes. We are hoping this new update will resolve them fully. Cheers!
knarz3r Posted September 30, 2016 Report Posted September 30, 2016 After it worked for a few days the problem is back now for me. Shutting down a few seconds after start, even without syncing!?
Anshu kumar Posted September 30, 2016 Report Posted September 30, 2016 Hi @knarz3r, I apologize for the inconvenience! I have forwarded this issue to concerned team. Meanwhile I suggest you to please download the website version of Enpass to check if it crashes on your mac. In case of any crash, please share the crash report with us. Also please drop us an email at support@enpass.io mentioning a link to this discussion and I will take it further after this weekend. I really appreciate your patience. Happy weekend!
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