easytherm Posted October 21, 2018 Report Share Posted October 21, 2018 Hi, I'm a long-time user of enpass. Since a couple of weeks, browser extensions do not connect to enpass anymore. I reinstalled the windows desktop version and checked that the extension connection is activated. same problem on edge and chrome What can I do? regards Link to comment Share on other sites More sharing options...
Anshu kumar Posted October 22, 2018 Report Share Posted October 22, 2018 Hey @easytherm Sorry for the trouble you are going through. Please share some more info so that we can help you better. On which device (along with OS version) are you using Enpass? Which Enpass version and Enpass extension version are you using? Which Edge and Chrome version are you using? Are you using any Antivirus or any third party security-related extension? Thanks! Link to comment Share on other sites More sharing options...
probate Posted October 31, 2018 Report Share Posted October 31, 2018 I have MacOS 10.13.6 (High Sierra) and just installed Security Update 2018-002. This seems to have broken the Enpass Chrome extension. Elsewhere on this forum, someone with Mojave is also has a similar complaint. When I try to open the browser extension I get the connection error page in a new tab briefly, but it immediately turns into the standard new tab page. Extension: 5.5.2 Chrome: 70.0.3538.77 (Official Build) (64-bit) Enpass: 5.6.11 (155) Link to comment Share on other sites More sharing options...
Anshu kumar Posted October 31, 2018 Report Share Posted October 31, 2018 Hey @probate Sorry for the trouble you are going through. I've forwarded this issue to the QA team to look into it. Meanwhile, I suggest you please try re-installing the App. NOTE: Before re-installing the app make sure you already have the backup of Enpass data. If the problem persists, please perform following troubleshooting steps and share the output via support@enpass.io Verify from the Activity Monitor if an executable with the name 'Enpass Helper' is running. If yes, please run this command in the terminal and share the results: lsof -i:10391 Where 10391 is the port number and if there is no output (blank), please try with other port numbers between 10391 to 10395. Also, please let me know are you facing the same problem with other supported browsers too? Thanks for your co-operation. Link to comment Share on other sites More sharing options...
probate Posted October 31, 2018 Report Share Posted October 31, 2018 (edited) Thanks Anshu. It works in Firefox and Safari. I tried uninstalling and re-installing the Enpass app, and also the Chrome extension. Still the same. Enpass Helper is running, and the lsof output is:- COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME Enpass 2672 joheller 26u IPv4 0x23d5fe3e5d102cbb 0t0 TCP localhost:10391 (LISTEN) Enpass 2672 joheller 28u IPv4 0x23d5fe3e5d10109b 0t0 TCP localhost:10391->localhost:52212 (ESTABLISHED) EnpassHel 2687 joheller 9u IPv4 0x23d5fe3e5d10073b 0t0 TCP localhost:52212->localhost:10391 (ESTABLISHED) I used wireshark to capture traffic on port 10391 on the loopback interface, and it appears to show the websocket being closed by the extension soon after it is established. I'll send the packet capture to support. Edited October 31, 2018 by probate 1 Link to comment Share on other sites More sharing options...
probate Posted November 1, 2018 Report Share Posted November 1, 2018 Another update on this. Enpass settings were reset my re-install. I'd set up the Sync to get back my passwords but hadn't looked at any other settings. I looked through the settings again and spotted the 'Verify browsers' checkbox. I can't recall what it was set to before, but I unset it and Chrome now works. Could something have changed there? Does Chrome need normally to be unset? Link to comment Share on other sites More sharing options...
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