Family share problem

[encase 0]

Hi,

I bought the app over iOS. There's nothing wrong with my own apple IOS device. But I can't use the devices (iOS and macOS) on my family share. He says I have to buy it on the other device on the family share. I talked to Apple support, but the software company said I need to talk to the company. can you help?

Best Regards,

 

[Vinod Kumar 108]

Hi @encase,

Apple doesn't allow In-App purchases to be shared among family. It is not an option that is available to us. See this what you can share:

https://support.apple.com/en-us/HT203046

Thanks.

[encase 0]

Hello @Vinod Kumar

I didn't buy in-app. I just got the Enpass app. And I want this application to be used by other users. In-app purchase isn't buying a new add-in within an existing application?

 

Purchase sharing is a feature of Family Sharing that allows family members to share eligible songs, albums, movies, TV shows, books, and apps with everyone else in the family.
 

Edited January 7, 2019 by encase

[Vinod Kumar 108]

Hi @encase,

Enpass is free to acquire (download from store). On iOS, If you want to store more than 20 items or multiple vaults, you need to buy Pro-Upgrade which is an in-app purchase. So, you have to buy this in-app on the devices which have different apple store id.

macOS free version does not have these restrictions and can be used without any purchase, unless you want Touch-ID support or custom categories.

Please refer this FAQ how purchase works.

https://www.enpass.io/support/ive-purchased-enpass-from-store-can-i-share-the-app-with-my-family/

https://www.enpass.io/support/ive-purchased-enpass-on-one-platform-do-i-need-to-purchase-it-on-other-platforms-separately/

Thanks.

[encase 0]

Ok.I understand. 

Thx.