Family share problem

[encase 0]

Hi,

I bought the app over iOS. There's nothing wrong with my own apple IOS device. But I can't use the devices (iOS and macOS) on my family share. He says I have to buy it on the other device on the family share. I talked to Apple support, but the software company said I need to talk to the company. can you help?

Best Regards,

 

[Vinod Kumar 101]

Hi @encase,

Apple doesn't allow In-App purchases to be shared among family. It is not an option that is available to us. See this what you can share:

https://support.apple.com/en-us/HT203046

Thanks.

[encase 0]

Hello @Vinod Kumar

I didn't buy in-app. I just got the Enpass app. And I want this application to be used by other users. In-app purchase isn't buying a new add-in within an existing application?

 

Purchase sharing is a feature of Family Sharing that allows family members to share eligible songs, albums, movies, TV shows, books, and apps with everyone else in the family.
 

Edited January 7 by encase

[Vinod Kumar 101]

Hi @encase,

Enpass is free to acquire (download from store). On iOS, If you want to store more than 20 items or multiple vaults, you need to buy Pro-Upgrade which is an in-app purchase. So, you have to buy this in-app on the devices which have different apple store id.

macOS free version does not have these restrictions and can be used without any purchase, unless you want Touch-ID support or custom categories.

Please refer this FAQ how purchase works.

https://www.enpass.io/support/ive-purchased-enpass-from-store-can-i-share-the-app-with-my-family/

https://www.enpass.io/support/ive-purchased-enpass-on-one-platform-do-i-need-to-purchase-it-on-other-platforms-separately/

Thanks.

[encase 0]

Ok.I understand. 

Thx.