Fchen Posted January 21, 2019 Report Share Posted January 21, 2019 (edited) After updating to version 6, Enpass crashes after starting. I also tried to reset the Microsoft store app, reinstalled it and tried the normal desktop installer from Enpass. Anything I can do? Edited January 21, 2019 by Fchen added screenshot Link to comment Share on other sites More sharing options...
Anshu kumar Posted January 21, 2019 Report Share Posted January 21, 2019 Hey @Fchen, Sorry for the trouble you are going through. Please follow these troubleshooting steps mention in this FAQ and let me know if the problem persists. Hope this helps! Link to comment Share on other sites More sharing options...
Fchen Posted January 21, 2019 Author Report Share Posted January 21, 2019 Tested without positive result. Link to comment Share on other sites More sharing options...
Anshu kumar Posted January 22, 2019 Report Share Posted January 22, 2019 Hey @Fchen, Sorry to hear that the workaround didn't help. Can you please share the crash report mentioning your name in the comment box so that we can investigate it further. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Peter H Posted January 23, 2019 Report Share Posted January 23, 2019 I had teh same problem, the workaround fixed it. Thanks Link to comment Share on other sites More sharing options...
Fchen Posted January 23, 2019 Author Report Share Posted January 23, 2019 I started Enpass again and entered my name in the crash report. Link to comment Share on other sites More sharing options...
Anshu kumar Posted January 23, 2019 Report Share Posted January 23, 2019 4 hours ago, Fchen said: I started Enpass again and entered my name in the crash report. Yeah, we got it. We will look into it and get back to you soon. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Bleeddragon Posted January 26, 2019 Report Share Posted January 26, 2019 Same problem hier. Befor its works perfect, but now Enpass Destop premium crasht wenn I open it. The workaraound on top can I not handle. Environment variable is not foundet. Link to comment Share on other sites More sharing options...
alelazza Posted January 26, 2019 Report Share Posted January 26, 2019 Same problem on my HP notebook... Link to comment Share on other sites More sharing options...
Anshu kumar Posted January 28, 2019 Report Share Posted January 28, 2019 Hey guys, sorry for the inconvenience. Our dev team is already looking into this issue. Till then I request you to please wait and co-operate with us. Link to comment Share on other sites More sharing options...
alelazza Posted February 23, 2019 Report Share Posted February 23, 2019 Now i have the same problem on my Desktop HP. I think there is some problem with HP. I have 3 Notebook and 3 Desktop. 1 Notbook HP, 1 Notebook Dell, 1 Notebook Fujitsu. 1 PC Descktop HP, 1 PC Dektop Asus, 1 PC Desktop Fujitstu. I have problem only with HP, the other computer work fine... Thank's Link to comment Share on other sites More sharing options...
Fchen Posted February 23, 2019 Author Report Share Posted February 23, 2019 I can‘t confirm this, I have installed Enpass on 4 computers, 1x selfmade desktop with Intel i7 cpu and AMD gpu, 1x selfmade desktop with AMD Ryzen 7 cpu and Nvidia gpu, 1x HP ProBook G6 and 1x Lenovo IdeaPad and I only get the error on the Intel PC. Link to comment Share on other sites More sharing options...
Anshu kumar Posted February 26, 2019 Report Share Posted February 26, 2019 Hey guys, We have fixed some crashed issue in the latest beta version. If you are willing to try before public release you can download it from here and let me know if the problem persists. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Fchen Posted February 26, 2019 Author Report Share Posted February 26, 2019 Update works perfectly, I can now use Enpass again. 1 Link to comment Share on other sites More sharing options...
Recommended Posts