Fchen Posted January 21, 2019 Report Posted January 21, 2019 (edited) After updating to version 6, Enpass crashes after starting. I also tried to reset the Microsoft store app, reinstalled it and tried the normal desktop installer from Enpass. Anything I can do? Edited January 21, 2019 by Fchen added screenshot
Anshu kumar Posted January 21, 2019 Report Posted January 21, 2019 Hey @Fchen, Sorry for the trouble you are going through. Please follow these troubleshooting steps mention in this FAQ and let me know if the problem persists. Hope this helps!
Anshu kumar Posted January 22, 2019 Report Posted January 22, 2019 Hey @Fchen, Sorry to hear that the workaround didn't help. Can you please share the crash report mentioning your name in the comment box so that we can investigate it further. Thanks for your co-operation.
Peter H Posted January 23, 2019 Report Posted January 23, 2019 I had teh same problem, the workaround fixed it. Thanks
Fchen Posted January 23, 2019 Author Report Posted January 23, 2019 I started Enpass again and entered my name in the crash report.
Anshu kumar Posted January 23, 2019 Report Posted January 23, 2019 4 hours ago, Fchen said: I started Enpass again and entered my name in the crash report. Yeah, we got it. We will look into it and get back to you soon. Thanks for your co-operation.
Bleeddragon Posted January 26, 2019 Report Posted January 26, 2019 Same problem hier. Befor its works perfect, but now Enpass Destop premium crasht wenn I open it. The workaraound on top can I not handle. Environment variable is not foundet.
Anshu kumar Posted January 28, 2019 Report Posted January 28, 2019 Hey guys, sorry for the inconvenience. Our dev team is already looking into this issue. Till then I request you to please wait and co-operate with us.
alelazza Posted February 23, 2019 Report Posted February 23, 2019 Now i have the same problem on my Desktop HP. I think there is some problem with HP. I have 3 Notebook and 3 Desktop. 1 Notbook HP, 1 Notebook Dell, 1 Notebook Fujitsu. 1 PC Descktop HP, 1 PC Dektop Asus, 1 PC Desktop Fujitstu. I have problem only with HP, the other computer work fine... Thank's
Fchen Posted February 23, 2019 Author Report Posted February 23, 2019 I can‘t confirm this, I have installed Enpass on 4 computers, 1x selfmade desktop with Intel i7 cpu and AMD gpu, 1x selfmade desktop with AMD Ryzen 7 cpu and Nvidia gpu, 1x HP ProBook G6 and 1x Lenovo IdeaPad and I only get the error on the Intel PC.
Anshu kumar Posted February 26, 2019 Report Posted February 26, 2019 Hey guys, We have fixed some crashed issue in the latest beta version. If you are willing to try before public release you can download it from here and let me know if the problem persists. Thanks for your co-operation.
Fchen Posted February 26, 2019 Author Report Posted February 26, 2019 Update works perfectly, I can now use Enpass again. 1
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