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melissa.eboch

Incorrect Master Password

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I logged in this morning without issue using my Master Password. When I was prompted to do so again, the error "Incorrect Master Password" keeps popping up. I haven't changed my password. Other than uninstalling, is there another fix? Anyone else come across this bug?

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Hey @melissa.eboch,

Sorry for the trouble you are going through.

Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works and have a look at our help page showing the troubleshooting steps you can take when master password is not working.
 
Hope this helps!

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