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Julià Domènech Castellar

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Hi @Julià Domènech Castellar

Sorry to hear about your trouble. Please make sure you are entering the correct password also type your master password in notepad and then copy/pasted it into the password field and let me know does it works? 

If your problem still persists, please provide some more details for further investigation.

  • On which Windows device (Along with OS version) are you using Enpass?
  • Which Android device and Android version are you using?
  •  Does master password do not work in both devices?
  • Which Enpass version are you using on the devices?
  • Have you recently changed your master password?
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  • 1 month later...

Hi Anshu,

Sorry about not repliying before.

The problem still persists. I've been using ENPASS for WINDOWS instead, but I need it in my ANDROID device too. 


  • Windows 10
  • Huawei Android 6.0
  • In Windows 10 works, using 5.3.01, the lastest version crashes
  • The last version with Android.
  • No, I haven't changed the master password


Not really happy lately with your aplication. Had problemas with both Android and Windows versions ...


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