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meirha

Enpass wont let me pass the intro screen

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just got the app a while back and after clearing cache, force stopping and reinstalling a couple of times i could never get past the tutorial screen.

it has an arrow and the word skip. i can not tap any of those. i can only swipe through the tutorial :/ im on adroid 5.1.1 on a wiko phone

i really wanna use the app

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Hey @meirha,

Sorry for the trouble you are going through.

I have noted down this issue in the tracker and notified the QA team to look into it. Meanwhile please follow these troubleshooting steps and let me know if the problem persists.

  • Download the previous version of Enpass from this link.
  • Now update the Enpass app.

Hope this helps!

 

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ok so the older version helped me get past the intro screen but then it didn't find the backup on my drive which i had just synced and also works on my ipad :/

after the update im back stuck with the intro

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Hello,

I had the same problem as @meirha. Also on a Wiko Pulp 4G running Android 5.1.1 and rooted for what it is worth. I could not pass the fresh Play Store Enpass welcome screen, the arrow and the skip button were not working.

Uninstalling the Play Store version, installing the former version @Anshu kumar posted here, setting up Enpass, then upgrading through Play Store did the trick!

Thank you @Anshu kumar

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