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Please, PLEASE help


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OK, now I'm scared to even use Enpass...  I have way way too much information in the program (106 items) for it to begin trashing my information...  Last evening when doing a simple copy/paste function all of my data in this one particular item turned to all '?' question marks in each and every field...  this tells me I need to immediately export the information out of this program... 

Please let me know if there is anyway I can retrieve my information from this item... The only thing that hasn't turned into question marks is the name of the item (Amazon) and the 'notes' I had on this item...

Please see the attached screenshot...

I look forward to hearing from you soon...

Enpass Problem.jpeg

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Anshu -

  1. On which devices (all of them, along with OS version) are you using Enpass?

iMac 10.12.2 Beta
Android 5.

  1. Which Enpass version are you running?

I was using Android 5.0.1 at the time this happened

  1. Open the particular items in edit mode and check are you facing the same problem?

Yes, when I open the item in the edit mode all I see are the question marks

  1. Which cloud sync are you using?

I don't know how to answer this because I am using whatever 'cloud sync' that is being offered by Enpass!

  1. Open Enpass in your desktop application. Go to File--> Export--> Txt--> Save file on desktop--> Open the exported file--> And check are you facing the same issue?

I have run the exported file and this is what the record looks like:

Title : Amazon
Cardholder : �������������
Number : ����������������
PIN : ����
Website : ����������������������
Username : �����������������
Login password : ��������


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