May 20, 2025May 20 I have 2 user accounts on a Lenovo Ideapad laptop. Both accounts are admins, both can login to Windows with Windows Hello (PIN, Face, Fingerprint). Both accounts have the Windows Store version of Enpass installed. The issue is that one account can unlock Enpass with Biometrics or Hello PIN at any time, including after reboot. The second account always has to provide the full Master Password every time Enpass is closed. Below are Quick Unlock sections for both accounts in Enpass.
May 26, 2025May 26 Please ensure that the Enpass Store version is installed on both user accounts on your Lenovo Ideapad. If both accounts are indeed using the Microsoft Store version, and the issue still persists, please let us know we'll be happy to look into it further.
May 26, 2025May 26 Author Yes, it's the Store version in both accounts. I tried uninstalling and reinstalling it in the affected account, no difference.
May 27, 2025May 27 Could you please confirm whether your device is using an AMD or Intel processor? Additionally, could you also confirm the TPM version on your device?
May 31, 2025May 31 1. Enable Windows Hello on app 2. Prompted for unlock on browser 3. Browser opens a new tab saying "trying to connect to Enpass" 4. Enpass window opened with Windows Hello disabled, asking for password This is BS, this thing is getting to a unusable state. I'm on Qualcomm processor. Edited May 31, 2025May 31 by Renn
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