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Peter, try this if you’ve given up on accessing the original vault: Unlink your old vault from iCloud or where ever you sync it and move the vault from iCloud (or whatever) Create a new vault, restore the backup to that new vault, set up iCloud synching (or something similar), then delete Enpass from your phone. Reinstall it, register it with your email account and then restore the new vault from where ever you sync it. Unfortunately, on iOS at least, you cannot sync a new vault without knowing the password to the existing one. That’s why you need to remove and reinstall the app so you can get in.

That seems to have worked. Thank you, Discordant.

FaceID is about security, as is Enpass. Just like if you reboot your iPhone, FaceID won't work until after you log in for the first time, if FaceID has been disabled, you have no choice but to manually enter your password on that device. If you don't have Enpass set up on another device you can still access then the only thing you can do is hope you can figure out/find the password. If you've recently exported your passwords from Enpass, you can create a new vault that you DO know the password to and import the wallet file into the new vault. There's no secret back door into your data if you forget your password, the data in that vault is basically irretrievable. Another possible way to repopulate a new vault if you have a relatively modern Mac and if you use iCloud Keychain/Safari. It is possible to export your saved logins from Safari in modern versions of macOS and Safari. Open Safari, Select Preferences... from the Safari menu, then select the Passwords tab in the window. Authenticate and then at the bottom of the sidebar that shows the list of your logins look for the three dots in a circle button. Click it for a drop-down and select Export Passwords... and then you can choose where to save an unencrypted version of all of your logins and passwords in a .csv file that Enpass can import. Don't hang onto the .csv file after the import is successful, as it contains all of your logins for all of your accounts unencrypted. Note that most other password managers also allow for exporting data in a way that Enpass can read. Good luck!

This is true for all password managers that allow you to fill items in-line that I've tested, it's not a specific issue with Enpass. For example, since it is popular I will say that 1Password also exhibits this behavior. If you want to use inline filling, pick only one in-line filling option (your password manager of choice) and turn off the other. If you want to use both iCloud Keychain and Enpass you can use them together, but then you should disable the inline filling functionality of Enpass and leave Apple's in-line filling active. This will allow you to use Enpass like you always have before 6.7.4 and still be able to use iCloud Keychain.

Turn off in-line filling for Enpass in your browser completely. You'll still be able to use Enpass like you used to, but Enpass won't add anything to the form fields like above.

It would work if she were logged into your iCloud account on her iPhone, but her iPhone logged into her iCloud account will never see your sandboxed vault unless you put a copy somewhere her account can see it. If none of the other methods I suggested worked, try setting up a free Dropbox account and use the same account for both your wife and yourself and set up Dropbox to sync your Enpass vault(s) instead of iCloud.

That’s not Enpass doing that. It is your Mac. Either you tried to open it in Word at some point and the Mac associated the file type with Word or Word is your default text editor. However, this is easy to fix. 1. In the Finder, select one of these backups and choose Get Info (Command-I or select it from the Finder File menu or right click on the file and select it there). 2. Find the Open With section of that window and click on the small triangle to show the content if it isn’t shown already. 3. Under the drop-down you find there select “Other” at the bottom of the list. 4. In the file selection window select “All Applications” from the Enable drop-down. 5. Select Enpass and then click Add. 6. Back in the Get info window, click the Change All.. button and Confirm. This will change all backups to be associated with Enpass.

Hi, This is an old thread, so pardon me if you’ve tried these things recently… 1. 6.7.2 is not the latest version of Enpass for Mac. Try upgrading to 6.7.4. 2. Remove iCloud syncing from your vault, remove the copy in iCloud if needed. Then set up syncing to iCloud again. 3. When asked to authenticate, let Safari launch. You will be asked via a special drop-down sheet if you want to log in with the currently active iCloud account. Make sure you don’t log in that way. Refusing will present the standard login screen for your iCloud account. Make sure you check the box to remember this login and then log into the appropriate iCloud account. 4. Once authenticated and passed back to Enpass, you should remain logged in unless your iCloud password is changed or you invalidate logged in sessions or you have some process that cleans up files related to Enpass in the background or you are logged into a guest account.

This appears to be a NordVPN issue. NordVPN issued an update this morning that resolved the problem. Thank you again for your help!

Many thanks. Seems like the browser had indeed updated in the background and a restart sorted it. All working now and I have even got rid of the annoying blue box, so happy. Cheers Alan

https://demo.synology.com/en-us/dsm Click on DSM and that will generate a demo link you can try, you will be logged in by default. Go to the User menu on the top right and sign out to see the login screen. Note: If you have inline filling enabled in Enpass, it works OK for DSM 7.

https://www.enpass.io/support/kb/registration/i-have-purchased-subscribed-enpass-how-can-i-register-and-use-the-same-license-across-devices/ If you typed your email address incorrectly when you registered it, contact support, as above. If you just want to change the registered email address follow this: Just remove the wrong email address and register with the new one. If you need to change the registered email address on file follow the steps in the link above to contact support and have your registered email address changed.

Thank you!

Thanks. I should of known this.

Hi @ng4ever, Thank you for reaching out to us. I would like to share that in the Desktop version Enpass automatically takes backup of your data on a specified location in your device. I would recommend you to Enable Auto Backups by Go to Enpass settings --> Select Backup --> Auto Backups --> Enable Backup Automatically. You can restore the Enpass backup file without uninstalling or re-installing Enpass for this you need to create a secondary vault and by following steps: Open Enpass--> Go to Settings--> Click on Vaults--> Click on (+) and created New Vault--> Then Select "Restore from this PC" and choose the Backup file--> Enter Master Password--> Click on Restore.

Hi @ng4ever, Thank you for reaching out to us. "Can one there more family member buy their own Enpass instead ?" Yes, if you have purchased Enpass Annual Family Subscription plan then you can add up to 6 members and they will get access to the Enpass License. Also, each member can purchase any different plan according to their requirements. "Will the Wifi Sync if used by everyone conflict in any way ?" No, there is no conflict of any kind if Wi-Fi Sync is used by everyone. Make sure the Wi-Fi Sync server is configured and in running state then Enpass client on other devices can discover running Wi-Fi Sync Server on the network and pair with it. The pairing can be done manually by verifying a code (to verify the server’s certificate) and access code (password for server) or by scanning a QR code that embeds all information required. For more information about this refer to these links: Wi-Fi Sync, Wi-Fi Sync Manual Setup, and Troubleshooting Wi-Fi Sync. Cheers!

Hi, In the Financial section, it will be a good improvement to save cryptocurrency wallets address with the associated QR code as we can store IBAN and Credit card.

Well, I looked in the manual for the official word on this and while they do encourage you to use cloud sync to share a vault, you can only officially sync one vault per cloud account, so it means you'd need more than one to sync two. Not sure how true that is because I was able to create another vault in my account with a different name also synced with iCloud and it seemed to work, but as yesterday, perhaps I'm missing something. In any case, you can open your iCloud Drive in the Finder and press Command-Shift-. (period). This will show hidden files. Press that key combo again in the Finder to hide them again. However, I didn't need to use that to access my Enpass vaults. They are visible in your iCloud Drive in the Documents -> Enpass folder. If you share that folder with your wife and it is placed in her iCloud account in the same location, I'd bet her Enpass would find it. Make sure she has read-write access to the shared Enpass folder. Oh, and make sure you make a backup of everything before trying to share it, just to be safe.

I haven’t tried this, but I think this could work. It is possible to share a folder between two iCloud accounts. https://support.apple.com/en-us/HT210910 Set up sharing on the Enpass folder in iCloud and invite your wife only using her iCloud email/login address. Tell Enpass to restore from her iCloud account. If it works, great. If not, plan B would be for her to use WiFi syncing and have you run the WiFi server on a machine with your vault on it. She’d get your data via WiFi every time she’s on your home network. Another possibility might be to use local folder sync. Make sure both your wife and you have a folder you can both access An old school method is for you to periodically backup your vault and have her restore from your backup periodically. I’m pretty tired tonight, so I’m sure I’m missing something, but hopefully this helps.

After a recent Enpass update, I started getting this when signing into sites in my browser. Is there any way that I can make it less intrusive or smaller?

I’m not sure they can. I’ve used quite a few password managers over the years and third party in-line password integrations like Enpass, 1Password, Dashlane, etc. offer have always appeared below the browser or system-native password/form-filling drop-downs. Generally if you are going to use this sort of feature it is best to pick and activate only one to be active. Either choose Enpass or choose your browser’s functionality. Of course Enpass still works as it always has with this feature turned off, it’s just not quite as convenient.

Hi @ng4ever Keeping a .csv file as your backup file is not recommended as it is not secured by your master password. The best way is to backup your data, and keeping it updated by setting up Cloud Synchronization. Here's how to Backup using Cloud Server and Restore from Cloud Server. Hope this helps!

Hi @ng4ever You must have received a ticket id when you emailed us your concern. Please share that with me, and I'll get this checked for you.

Having exactly the same issue. CPU: AMD Ryzen 9 5900X GPU: Nvidia RTX 3080Ti OS: Ubuntu 20.04.3 LTS When i install enpass via snap store, i get the following error message: Gtk-Message: 18:34:50.871: Failed to load module "canberra-gtk-module" Again, if changing the nvidia driver from nvidia-driver-470 to the X.Org X server, Enpass is able to start, but the error message still appears. re-installing the canberra-gtk-module does not solve the issue. Thank you for looking into it

Hello, Thanks, this works so far, after disabling autofill feature. I will be doing some more testing today/tomorrow and report back if the issue happens again. With disabling this feature, i think Enpass extension works just like it worked before this last 'fancy' upgrade? Please advise

Hello @celavakosa, Before downgrading the Enpass version, I would suggest you disable the Inline autofill feature from the Enpass extension settings. Let me know if that works. For further investigation, please share the details of the Enpass version (Store or Website version) and OS information.

I am trying to setup the Enpass extention 6.7.4 with the latest Vivaldi 5.0 on macOS. I would like to use cmd+. to autofill / show enpass. Also I cannot set the shortcut to activate the extension to cmd+shift+; Unfortunately nothing happens when pressing the shortcut. Also other shortcut does not work. Is this a general issue of the extension or is there a workaround? With Safari the configured shortcuts works as expected:

Thanks that worked.

Hello, the new Autofill inline popup that was released with Enpass 6.7.4 does not work with Safari 14.1.2 (macOS 11.6.1). The new option for the autofill is not displayed. It works on the same Mac with Google Chrome. Safari: Google Chrome: what can be the reason? Many greetings EDIT: I figured it out myself. it was disabled: https://auth.enpass.io/extension/v2/settings/ then the information in the changelog is not correct, as it was explicitly mentioned that it is activated by default.

That’s not something they can do, Peter. FaceID and TouchID isn’t something they can control at will like that just for you, and even if Apple allowed it, it wouldn’t be secure. As you can see here: https://developer.apple.com/documentation/localauthentication/logging_a_user_into_your_app_with_face_id_or_touch_id Apple is clear that you cannot count on FaceID as the only method of authentication and you have to fall back on a standard method if failures happen. No matter what type of authentication you use, you cannot forget the password associated with the vault. I’m really sorry, but you’re going to have to try to remember your password or restore from an unencrypted export. Is there any chance you told a family member what your password is? Even if they don’t remember the whole thing, maybe they can help jog your memory. In the future, if you might forget your vault password, write it down and put it somewhere safe where no one will steal it, for example a lockable fire box. I’m glad you were able to recover some of your passwords. I hope you’re able to get the rest. I once lost the password to an encrypted backup I made and I lost several important files, so I know how frustrating that can be. At least in your case you can probably reset the individual service passwords to regain login info for them.

The above instruction solved the problem. Super thanks. By the way, can I remove the oldvault.enpassdbsync file? or just leave it as it is now?

Sorry I forgot, I'm using Windows 10 21H1.

Wow this Password Manager is getting better and better as time goes on! Hopefully you all do not fail me. Thanks for all the help and support for this program!

When the browser extension is activated focus on input fields is forced. When I scroll or want to select different fields, It will always focus on the selected input field. Does someone has the same experience?

Hi I also had the same issue on ServiceNow and Other Sites using Drop Down boxes I was able to get the Blacklist / Block List working by adding a * to the end of the URL Then I had to turn off the extension and turn it back on. After these steps ServiceNow worked and also Drop Down Boxes worked Also fixed a page scrolling issue I was having with forms containing Drop Down Boxes

Thank you for answer. I will apply for an individual plan.

I'll second that. It's incredibly annoying as pops up on many fields even when not related to userids or passwords. It also sits on top of buttons and fields I need to access. So an option to remove it completely would be ideal please, or do I have to remove the browser extension and forgo the autofill? Alan

Safari also has the same issue as below:

Same on MacOS Monterey with AppStore version. This issue exists for a long time. I never reported it. How to produce: Once MacOS has been woke up from sleep (needs to be a longer time, e.g. over night) and Enpass App Icon on Safari has been clicked it asks for the PIN. After entering the PIN, Enpass crashes. Please find the stack trace attached. txt files are not allowed. Hence, I renamed it to plist. enpass_monterey_stacktrace.txt.plist

Hopefully a long time. Just wondering? Sorry for posting it here please move if necessary.

Thank you Manish, this sorted the issue, I can now sync again with the cloud after the initial sync.

I didn’t see any bugtracker on your site, so hereby a bugreport in the forum as well. When using enpass browser extension in Firefox or Chrome with sites which include iframes and forms the extension gives the following error in browsers console: Error: Promised response from onMessage listener went out of scope 80 background.js:8:59712 The extension then steals focus to the first field of the form, after that it’s impossible to select text on the iframed-webpage, the extension returns the focus directly to the form again. I created a page where I can reproduce this behavior: https://www.db-works.nl/enpass-bugreport/ , please check this site with steps to reproduce. Tested with: Windows 10 Enterprise Version 20H2 (OS build 19042.1165) Firefox 94.0.2 (64-bits) + Enpass extension for firefox version 6.7.0 Chrome Version 96.0.4664.45 (Official Build) (64-bit) + Enpass extension for chrome version 6.7.4 Hopefully you can fix this bug.

Hi @Mr. Cheese, Welcome to the Enpass community. We do not recommend "Pausing the server" because auto-sync happens after every 15 secs, while the app is in the foreground. Also, when you save any change in item details or master password, Enpass waits for 5 secs and initiates an auto-sync. So it is not advisory to pause the sync server although you can but no changes made will be reflected on your client device.

Is there an upgrade price from pro lifetime to premium lifetime? It was supposed to be lifetime so if I want to upgrade I should get a special price surely

Hi, I can only agree with the previous speakers. Please integrate the YUBIKEY function as soon as possible. For such an important app it is necessary to have all possible security settings available. When will it be implemented!

Hi @BMO, Thanks for the feedback! I had words with my team and glad to share that we do have plans to support Yubikey and other security keys to work as second factor while unlocking Enpass instead of using keyfile.

Regardless of whether the credentials exist or not, you can still answer this question

Ability to fill fields other than username and password in a form. There are sites which have additional fields to fill before login such as https://apex.oracle.com. It's an important feature to have, all competitors 1Password, Lastpass, Dashlane, Sticky Pass etc. have this feature. Please consider implementing this feature in future updates.