laibalion

According to their support (on Twitter) it'll revert back to your your Pro license.

2 hours ago, lammoth said:

But it's the same price a new user would pay. In fact, Pro users have no privileges over new users, if not 6 months discounted whether they choose the subscription.

Not entirely correct. After contacting support, they did offer a 40% discount to the lifetime Enterprise license. For me, the feature differences is too small to justify that cost at this time.
I did choose to opt for the highly discounted subscription for one year to see how things evolve. If nothing noteworthy is there for Premium compared to Pro after that period, I'll just fall back to my Pro lifetime license and reevaluate the situation at that time.

Im a developer too, and it well may be that the database stores performed transactions, call it an audit trail if you will. So deleting passwords also creates data.

This is why I'm a bit wondering why you are so concerned about 'size'. It's for me a rather meaningless metric if it works as expected and poses no hindrance.

1 minute ago, MoonRaven said:

As a programmer I can say that a smaller file size does not mean it's better per se. You can store data in many ways and some make it more readable, some make it smaller and some make it that data is more recoverable. 

E.g.

Site:x

Username:y

Password:z

Vs

S:x

U:y

P:z

Vs

<site>x</site>

<username>y</username>

<password>z</password>

In case 1, it's a basic storage. 

In case 2, there's minimal size, but it's less readable. 

In case 3, if data gets corrupted, you'll know since <password>x)_~€¿ will not be valid, while Password:x)_~€¿ is. 

Storage isn't that expensive anymore, so a 1mb vault vs a 5mb one doesn't say much. Hell, it might even be stored the same way, but the encryption is different which may make it bigger. 

Exactly.

I'm a bit confused why vault size is so important for you? I never had any issues with it or even noticed anything about it.

23 minutes ago, laibalion said:

Hi @Garima Singh

I well understand the nature of Enpass's password storage mechanism (it's one of the reasons I prefer it over some competitors).

I do worry a bit about activation issues in case Enpass servers cease to be available (for whichever reason) at some point.

You mention an App Store receipt, but as far as I can see the App Store versions can't be purchased anymore and in-app activation is needed. As I said, in the past you indeed could purchase the App in the store and no further activation was required, I purchased it on 3 different platforms before all was migrated to Enpass controlled license activation. And when installing today on an Android device, I have to activate it manually by using my registered email address.

Can you please elaborate how Enpass can be purchased in, for example, the Play Store, or how activation would work using an App Store receipt?

 

 

 

 

 

 

 

 

Just tried it by reinstalling on Android and indeed it automatically displays Enpass Pro - All Access (lifetime).

On Windows however I purchased the UWP version, which has since been discontinued. How does Pro activation happen there now? Seems like it can only be activated now by using registered email address.

Hi @Garima Singh

I well understand the nature of Enpass's password storage mechanism (it's one of the reasons I prefer it over some competitors).

I do worry a bit about activation issues in case Enpass servers cease to be available (for whichever reason) at some point.

You mention an App Store receipt, but as far as I can see the App Store versions can't be purchased anymore and in-app activation is needed. As I said, in the past you indeed could purchase the App in the store and no further activation was required, I purchased it on 3 different platforms before all was migrated to Enpass controlled license activation. And when installing today on an Android device, I have to activate it manually by using my registered email address.

Can you please elaborate how Enpass can be purchased in, for example, the Play Store, or how activation would work using an App Store receipt?

7 minutes ago, TREMOR said:

Why waiting for an answer? They wil say 'we will not make a platinum version'. And after that they will make diamond features and they didn't lie. That's why you can't trust them anymore.

And really enpass is a mess. Have you tried exporting the enpass database and checking the csv file? Also my database file has been reduced from 900kb to 30kb by only importing it into keepass. Enpass isn't as good as I first thought.

That's frustration talking, not fact. You were perfectly happy to use Enpass a few months ago with exactly the same features as you have today, before this Premium issue. Don't get me wrong, I understand your frustrations but it doesn't mean Enpass suddenly became a bad product. It still offers good features and has a place in the market.

So your comments are a bit unfair I think.

This doesn't change of course that I'm also a bit miffed, but as long as nothing significant changes are done to pro users, I'm not as malcontent as some others.

23 minutes ago, ChaosKiller said:

That's still almost double than what was offered to new users 2 months ago. $25 was offered in October 2020 and with a coupon it could go down even more. Given that you already paid for the pro license, paying more than a new user is not good at all... If they offered this for $10-15 as an upgrade I would understand it due to server/api costs for the breach detection, I would even be fine with up to $5 a year, but what they offer is just not good at all... The offer as it is is "Hey, get this discount for the first year and then pay almost the same every year as new accounts would pay already".

I agree, and that's also what I told support that the feature differences is not worth almost 43,- as it stands today and that I'm willing to pay 20,- at most to upgrade from pro to premium lifetime (not expecting anything from it, but giving feedback can only help I suppose :).

I checked with Enpass on Twitter regarding discounts for existing Pro lifetime license holders. A very friendly support person from Enpass provided a 40% discount on a premium lifetime license because I already have a lifetime Pro license. Still a little steep for the difference in features compared to 'Pro', but just so that you know.

I don't blame the support person, (s)he was quite friendly and helpfull (to the extend he can offer assitance in this case).

Hi Enpass,

I was wondering, what happens when Enpass servers are no longer reachable for whichever reason (firewall issues, Enpass stops existing, etc...).

If I'm not mistaken, in the 'early' days, you purchased the app, and there was no Enpass server involved with activation, since purchasing the app was all there was to it.
In theory, this meant that in 20 years from now, the application would still be fully operational, even if Enpass as a company no longer would exist (as long as the sync api's to the vaults themselves don't break).

With the current 'activation' approach, this no longer holds true. If the activation servers are no longer operational, there is no way to activate the application.
What is the contingency for this? Would it be possible to store activation, license information in the vaults themselves, which would allow the application to activate, even when there are no Enpass servers.

When will this issue be resolved? I have this issue now the 3rd time in 2 months :|.

Indeed, what is the status here?

@Vinod Kumar What is the ETA on a fix for this? How come it doesn't work in the first place? It's the only app that I've encountered that doesn't work in DeX. Is this done deliberately ?

4 hours ago, SeanVin said:

That is probably true, however all my other extensions work. 

I thought so too, until I complete reset Edge in the last build and suddenly I couldn't properly install and use any extension anymore.

42 minutes ago, Damasta said:

I never said to continue using V5. I suggested to uninstall (which implies using a different product altogether) or to continue using the free version of V6. No one forced you (or me) to pay any money whatsoever for V6. The premium/paid version unlocks Windows Hello, Dark Theme and Custom Categories.

For me personally, being able to use Windows Hello is easily worth the one-time cost of two small Starbucks coffees.

I'm going to be blunt here, but that is just retarded. We payed for it on the other platforms, which uses forced updates. Nobody is talking about being forced to pay for anything, not sure why you keep bringing that up.

I'm not putting too much weight to this entire issue as I wouldn't care less about the pro features at this moment, I just find it a pity that paying customers would have to pay again on the same platform. I know the backend implementation is entirely different this time around, but that's was a choice Enpass made, not the customers.

7 minutes ago, Damasta said:

So? You can elect to uninstall V6 or just use the free version. AFAIK the pro version is necessary for multi-vault and black theme features. No one forced us to pay for the V6 pro/premium version. We certainly weren't, and we have four different platforms in our household.

no, you cannot uninstall V6 and continue using V5.

• The windows store only offers 1 version -> v6
• The mobile stores only offer 1 version -> v6
• The extensions only work with 1 version -> v6

So uninstalling it is useless suggestion...

32 minutes ago, Damasta said:

I know I might be flamed for this, but does any of you actually have the EULA and/or purchasing agreement and/or claim that says "lifetime license, INCLUDING all future upgrades"?

When software companies offer "lifetime licenses" (sometimes called "perpetual use rights") that typically only applies to the version you just bought - NOT to future versions.

So yes, we all bought V5 licenses (I did too), but I'm willing to bet that that did not include rights to new/major releases, such as V6.

That being said, if anyone could find some clear licensing statements to this effect and post them here - that'd be awesome! :-)

The reason why this a moot point, is that your mobile apps are forcefully updated to V6, forcing your desktop apps to follow in order to retain syncing.

I'm starting to suspect the issue may be caused by running WIndows Insider builds. I've reverted my tablet to the production release of Windows 10 1809, and there the externsion seems to be working fine.

The thing is, at this time, the Enpass extension is the only one exhibiting this behavior.

17 hours ago, Hemant Kumar said:

Hi @Atlan

Sorry for the trouble. See if the third step mentioned in the user manual helps you here https://www.enpass.io/docs/manual-desktop/browser_ext_install.html#edge-browser, which says

• If Enpass icon doesn’t show up in the toolbar. Go to the option ⋯ in the top right corner. You’ll see the Enpass icon there, right-click on the Enpass icon and choose Show next to address bar.

Cheers

 

Since we are not idiots, we already checked that. And no, that is not the problem at all.

As stated before, Edge doesn't list the extension in its extensions listing.

23 hours ago, Sunil Kumar said:

Hi all,

Sorry for the inconvenience. Please follow the following steps. 

Visit browser extensions page on Enpass website to install the latest extension Edge.

You’ll be directed to Microsoft Store. Install and launch to run the extension, and you’d be redirected to the Edge browser with a pop-up asking for your permission to turn the extension on. Click Turn it on to enable the extension.

If Enpass icon doesn’t show up in the toolbar. Go to the option ⋯ in the top right corner. You’ll see the Enpass icon there, right-click on the Enpass icon and choose Show next to address bar.

Hope this will work!

How is this any different from installing it directly from the store (which is what we do).
I followed these instructions and they don't help at all. The store and OS still think it's installed,  but Edge doesn't list it, the icons doesn't appear in Edge and it doesn't work.

5 hours ago, SamSmith said:

  There is a problem with your website and it is not accessible now. Unable to download all browser extensions, clicking the extensions button will not respond.I need the download address of the enpass6.0 Firefox Browser extensions.

 

This topic is about the Edge extension, please keep you reply on-topic , or start your own thread please.

4 hours ago, Vinod Kumar said:

Hi all,

Sorry for trouble. Are you not able to see Enpass extension icon? or Nothing happens when you click?

Thanks.

4 hours ago, Vinod Kumar said:

Oh I see now. Microsoft is still publishing listings for new releases. I might take few hours to complete for your country.

The icon doesn't show and it's also not listing in Edge's extenion list.
Windows and the store do report it as installed though.

The store description is already showing V6 of the extension for me, but maybe it's an outdated version? I have version 6.0.7.0 installed.

17 hours ago, raketisch said:

I have the same 'problem'. The reason is that the apps are different. The version we bought was the UWP app, while this one is the desktop app. 

The UWP app has been discontinued so it cannot be downloaded anymore. Maybe they can give us a free upgrade?

^ this.

But they must somehow be able to allow existing customers to keep their 'pro' status. It's their choice to change from UWP to classic Win32 desktop.

I've no intention to buy it a third time (UWP, Android and Win32).

I'm already surprised that it shows the extension in Edge for you.

For me, the extension doesn't even show up in the UI (and it doesn't work either).

I have the exact same issue.

I don't know about you, but I am running Windows 10 Insider builds (currently at 18305.1003). Maybe it matters.