ithinkiam

Hi,

This is iOS v17.4.1, Firefox v125.1 and https://accounts.google.com

On 4/16/2024 at 1:05 PM, Amandeep Kumar said:

• You should see a list of active subscriptions associated with your Apple ID.
• Find "Enpass" in the list and tap on it.
• Select "Cancel Subscription" and follow the prompts to confirm.

This should allow you to cancel your subscription directly from your iOS device. If you don't see Enpass listed under subscriptions or if you encounter any issues, please let us know, and we'll assist you further.

That's my point and as I said in the OP, there's no Enpass listed under subscriptions.

hi,

Google has recently updated how their gmail web login looks (and functions?) and since then Enpass is no loger able to autofill the web login (not gmail app) using Firefox on iOS. It only affects the email address. The password does work if I manually input the email address.

Please fix as I do login to gmail pretty often.

Hi,

I got an email notification from Apple that my iOS Premium subscription is due for renewal and I want to cancel - I already have a Lifetime Pro plan - but there is no way to do it. The link the email doesn't work and under "Subscriptions" in my Apple account there's no sign of Enpass.

How do I cancel an iOS subscription?

On 10/27/2022 at 12:10 PM, Abhishek Dewan said:

Hi @mrc247 @ithinkiam

I can certainly understand your disappointment in this matter.

We tried to reproduce the bug on our end but our testing team could not replicate it. Kindly try the below steps once and share your findings with me -

1. Take a backup of the Enpass Data
2. Erase Everything
3. Restore using the backup file
4. Sync the Vault with the Dropbox Account.

Your cooperation in this case is appreciated.

I can confirm that the above solves it, however I agree with @bunnyhero that this is a concerning laps of QC. Password managers need to have a higher standard of quality due to the importance of what they do. Loss of passwords on any level is not acceptable!

Enpass is now on my "watchlist" of things to consider changing. Any more problems and will likely lose me as a "Pro" customer.

On 10/18/2022 at 11:57 AM, Abhishek Dewan said:

Hi @mrc247

For troubleshooting purposes, please follow the below steps. Let me know if the issue persists -

1. Turn off the sync from all device.
2. Open Dropbox in any browser --> App --> Open Enpass Folder --> Select vault.enpassdbsync file --> Rename it as oldvault.enpassdbsync.
3. Open Enpass and enable sync with the Dropbox on all the devices.

Note - We request you to refrain from posting on multiple forums, as you have already created a thread for the issue you are facing. Please follow this forum for more assistance and updates. We appreciate your kind understanding in this case.

I’ve also tried this. Renaming the Dropbox file makes no difference to the desktop  app. The mobile apps complain that they’ve lost access, but the desktop ap is completely unaware of anything. 

Deleting the app and reinstalling makes no difference either. 

Please can we have an old version of the desktop app (e.g. v6.7.x) to use instead? Clearly the Dropbox connectivity is broken. 

On 10/17/2022 at 11:56 AM, Abhishek Dewan said:

Hi @ithinkiam

For troubleshooting purposes, please ensure that the passwords on your mobile device are up to date. Then reinstall the Enpass app on your desktop device and restore your data via your Dropbox cloud account. If the issue persists, please share a screenshot of any error occurring while synchronizing via Dropbox and I'll have this further investigated for you.

How can I ensure that the passwords on my mobile device are up to date if it won't sync with my desktop? I know at least one password that isn't up to date.

There's also nothing to screenshot as no error is produced. The problem is the *lack* for *anything* occuring when trying to synchronise with Dropbox.

Any other suggestions?

Noticed in the last few days that Enpass on the desktop is unable to sync with dropbox. Nothing happens when I click the sync button, despite a newer version of the vault being there from a change I made on my phone.

I even can't disconnect the sync from dropbox in Enpass. When I click disconnect in Enpass a window pops-up to confirm, but when I click the 'disconnect'  button nothing changes.

Please help sort this out as I'm worried that lots of my passwords are now out of sync, as I don't know how long this has been happening for.

Mac specs: M1 Macbook Pro, macOS 12.6.

Enpass Pro: v6.8.3 (1153)

On 2/8/2019 at 8:15 PM, Damasta said:

 V6, so far, has had ZERO benefits for me - other than that it is still supported.

Exactly my sentiment.

On upgrade the sync broke instantly and then I found out I had to *pay* for an existing feature in v5 (TouchID on MacOS). So, actually v6 has LESS THAN ZERO benefits for me.

Am sticking with v5 for the forseeable future.

On 1/19/2019 at 10:44 AM, przemob said:

My v5 password does not work as well. I was lucky enough not to use enpass for too namy passwords but still few pins are missing.

Does anybody know where I can download v5 from ?

https://www.enpass.io/support/where-can-i-download-older-version-of-enpass/

17 hours ago, ozswisssurf said:

Its a pitty, I still cant use ENPASS on MAC 10.12.6 as I am not able to make a fresh installation beside I have removed the VAULT folder. The upgrade of ENPASS 6.0.2 (292) still not accpets my MasterPassword which is correct.
 

Don't use v6. Delete it and download v5 from https://www.enpass.io/support/where-can-i-download-older-version-of-enpass/

v6 is buggy as hell and itsn't ready for general use. Plus, it the Mac version is now behind the Windows one with v6.0.3 having been released with a bunch of fixes.

I've noticed in v6 that generating prounceable passwords with Uppercase and digits always results in the first character of the whole password being upper case and the last character being a number.

Whereas, in v5 the digits are added to the ends of each of the words and the Uppercase characters are randomly on the first or last character of any the words.

The v5 behaviour is better IMO.

Example:

Correct-horse-battery-staple9 <- v6

correct0-horse4-2Battery-Staple <-v5

On 1/10/2019 at 12:05 PM, Vinod Kumar said:

Hi @enpassguy,

Please follow this FAQ to restore your v5 cloud data in Enpass 6. We are making this process less tedious with next update.

Thanks.

Thanks. That information needs to be in the app not in a FAQ e.g. as well as the "Learn more" link have a "Have you upgraded from v5? Click here" option.

I'm sticking with v5 as I don't want to lose TouchID functionality on the Mac and v6 looks to be still quite buggy.

Edit:

Actually, your response doesn't fit with my experience. On the Mac I didn't need to download my data, v6 was able to update it seemlessly - although I did notice it lost the sync to DropBox. It was only on Windows 10 I got this error. Why the difference?

Likewise, a colleague was able to upgrade to v6 transparently on windows (a mix of win7 and win10) whilst also using DropBox. How come it worked fine for him? There's something inconsistent going on here.

OK. Thanks for letting me know.

I had no way of knowing that was what you'd done. A notification or a message would have been helpful.

What the hell? 

My post from last night has been deleted! It was here. It was a perfectly genuine issue regarding the inability of enpass 6 to sync with Dropbox. 

Are support not actually wanting to do support for v6 despite it being broken for me? 

I've been a strong supporter of enpass for several years and have encouraged family, friends and work colleagues to use it.

This is not a good sign. 

Thanks for the heads-up! Luckily the Dropbox sync on the Mac didn't work straight-off either (see my other post).

So, I've reverted to enpass 5 and will stick with that for the foreseeable time being.

I was massively disappointed today to find out that TouchID on my Mac is now a paid-for option with Enpass 6. I've been using it for months with enpass 5. Why are you removing functionality? I'll just roll back to 5 if that's the situation.

I don't have a problem with premium features per se, but removing previously free features only to force people to pay for them is *not* a way to keep your user base happy!

hi,

[reposting this as I wasn't getting an answer in the "Modern Windows" section]

Long time user of enpass here.

I've installed the stand-alone version of enpass 6 (v6.0.2) - because the Windows 10 store refuses to acknowledge their being a newer version of Enpass - but it can't find my existing dropbox data (see screenshot). The dropbox authentication worked fine and syncing with the old version of Enpass also works fine.

I'm stuck. How do I get enpass 6 working?

Windows 10 Pro v1803 build 17134.345

Update:

I deleted 5 & 6 and re-installed 5.6.10 (incl. the Firefox plugin) and it all works normally including the Dropbox sync.

hi,

Long time user of enpass here.

I've installed the stand-alone version of enpass 6 (v6.0.2) - because the Windows 10 store refuses to acknowledge their being a newer version of Enpass - but it can't find my existing dropbox data (see screenshot). The dropbox authentication worked fine and syncing with the old version of Enpass also works fine.

I'm stuck. How do I get enpass 6 working?

Windows 10 Pro v1803 build 17134.345

On 9/12/2016 at 11:00 AM, Anshu kumar said:

Hi @ithinkiam,

Thanks for your suggestion. Our development team is working on similar feature called "subset of Password", which will fulfill your requirement and will be available in near future.

Cheers!

That's great to hear. Looking forward to it.

Hi @my1

It's mostly financial websites that do this (banks, credit card, etc). I also had this when calling up my ISP recently. 

I've been using enpass for several months now, after being a long time KeepassX user and I love it!

One feature that would be great to have is a way to select specific characters from a password. More and more websites only ask for individual characters from your password so it's not possible to autofill. The only way to do it is to reveal the password and count the characters. It means I have to use shorter passwords as finding the 15th, 43rd and 63rd characters would be extremely annoying!

A simple way may be to have a dialogue with the password hidden yet each character is numbered above or below. Selecting/clicking the desired number(s) reveals the password character(s) in order to manually input to the webform.

Would something like this be feasible?

Thanks.