Jump to content
Jonas EnP

[Solved] Unlock with FaceID don’t work on iPhone 11 Pro

Recommended Posts

When I open Enpass on iPhone 11 Pro. I can’t unlock with my FaceID. Only master password works. 
 

1. Opens Enpass and press Face ID. 
2. Face ID Ok. 

988DD5ED-0883-4614-BA84-49DC0E4F08BA.jpeg


3. Just comes to write master password, not unlocking Vault. (Image are in Swedish, and I have a key file to vault)

A02D0526-F6BE-4426-81A9-BBE07C23CDEE.png

Edited by Jonas EnP
Edit image order, Solved

Share this post


Link to post
Share on other sites

Have tried that 3-6 times. Same error each time. 

Edit: Have also tried removed my whole FaceID from the Phone settings and rebooted phone and then added FaceID again also. Still same error. Start of Enpass reads FaceID, but then want my Masterpassword again. 

Edited by Jonas EnP
See above comment.

Share this post


Link to post
Share on other sites

It was such a user error...

The app have been transferred (with iOS auto transfer when starting a new iOS Phone) from my old iPhone with Touch ID to my new iPhone with FaceID. 
Then I reinstalled the app when I’ve seen that it worked for other users in other post

(

 )

 

and now all worked after app reinstall! 
had only tried to disable/enable FaceID. 
and just thought that I’ve been smart and reinstalling the app. 
 

I guess that the bits for FaceID was missing in transferred app from TouchID phone. 
 

This one are solved now. :) 
Solution: Reinstall app. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...