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Unable to reset Enpass


brombie

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My Pixel XL went bad and I received the replacement from Google today.  

Once the phone was finished with restoring settings and redownloading the apps, I tried to use Enpass.

Instead of a welcome screen, I get the unlock screen ("Master Password").  I forgot the password so decided to delete the backup on the google cloud.  Tried to find local files (searching for sinew or enpass) and only found "Android/data/io.enpass.app" folder, which is empty.

Opening Enpass, it gives me the unlock screen still, instead of the welcome screen.

How do I reset Enpass on Android, given I couldn't find anymore local related files to Enpass, and made sure the cloud backup has also been deleted?  

Thanks!

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Hi @brombie 

Sorry to hear about your trouble. To get rid of this issue, you can try any of the given steps and let me know if the problem still persists.

Step 1:

  • Go to Device Setting --> Apps -->  Select Enpass --> Storage --> Tap Clear data. 

Step 2:

  • Uninstall Enpass from the device.
  • Go to Device Setting --> Backup & Restore --> Turn off Automatic restore option.
  • Now install Enpass app and it will display welcome screen. 

Hope this helps!

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