Mije Posted November 19, 2019 Report Share Posted November 19, 2019 Hi. I am using an old pro version before 2015 I think. I always used a backup of your app when using a new phone. So I never had to register again. But I think there were only 5 installations allowed or something like that. Sorry very long time ago.... Do this old user get pro? Or do I have to spent the 12 euro as long as it works ? Mike Link to comment Share on other sites More sharing options...
Ankur Gupta Posted November 19, 2019 Report Share Posted November 19, 2019 Hi @Mije, Thanks for being an Enpass user. If you were using the Pro version before, you can certainly unlock all the features by registering with an email. On which platform are you using the Pro version? And how many platforms are you using now? Thanks Link to comment Share on other sites More sharing options...
Mije Posted November 20, 2019 Author Report Share Posted November 20, 2019 (edited) Deleted Edited November 20, 2019 by Mije Link to comment Share on other sites More sharing options...
Mije Posted November 20, 2019 Author Report Share Posted November 20, 2019 22 hours ago, Ankur Gupta said: Hi @Mije, Thanks for being an Enpass user. If you were using the Pro version before, you can certainly unlock all the features by registering with an email. On which platform are you using the Pro version? And how many platforms are you using now? Thanks Hi. On Android and PC. It was not bought from PlayStore. Found an old email from beginning 2016. I don't want to loose the pro but I do not like Abos Your purchase has been bound with Google account xxxxxx@gmail.com. Using this account, you can unlock the pro version on maximum 5 different Android devices. Link to comment Share on other sites More sharing options...
RHPT Posted November 21, 2019 Report Share Posted November 21, 2019 Same with me .. I purchased in 2014 on iOS. I registered, but it didn't give me the Pro version. I did use a different email to register with Enpass than my Apple ID. Link to comment Share on other sites More sharing options...
Ankur Gupta Posted November 21, 2019 Report Share Posted November 21, 2019 Hi @Mije, You must get the Pro version. Please update to latest version 6.3.0 on all of your devices and use the same Email with which your purchase has been bound. If you are having any issue please drop us an email on support@enpass.io. Link to comment Share on other sites More sharing options...
Ankur Gupta Posted November 21, 2019 Report Share Posted November 21, 2019 Hi @RHPT, Thanks for being a long time user of Enpass. Using different email to register shouldn't be an issue of not getting Pro. Please drop us an email on support@enpass.io in order to assist you better. Link to comment Share on other sites More sharing options...
filozof Posted November 21, 2019 Report Share Posted November 21, 2019 Hi, How do I confirm whether I am a PRO or not? I've payed for my copy of the app just to be able to sync with OneDrive (this was the only payed option back then, I think version 4.something). Thanks in advance Rafał Link to comment Share on other sites More sharing options...
Mije Posted November 21, 2019 Author Report Share Posted November 21, 2019 9 hours ago, Ankur Gupta said: Hi @Mije, You must get the Pro version. Please update to latest version 6.3.0 on all of your devices and use the same Email with which your purchase has been bound. If you are having any issue please drop us an email on support@enpass.io. Yes thank you that worked for me. 6.3.0 was not in German PlayStore until today. Have a nice day Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now