unlock app be stuck

[harrik]

 

Issue :  When app jumps to enpass, fingerprint unlock will be stuck and cannot enter;

version: 6.3.4.298

 

[Tahreem]

Hi @harrik,

Could you please try restarting the device once and then try again. If this doesn't help, please share the

• Device name 
• OS version you are using 
• Whether this is happening on any other device as well
• If the app is connected to the internet or not and how. 

We will require these details to test the issue at our end. 

[harrik]

• Device name  : MI9
• OS version you are using:   MIUI11.0.5 
• Whether this is happening on any other device as well :   MI9 has been used all the time, other devices are unknown, and the occurrence probability is relatively high
• If the app is connected to the internet or not and how.  :  connected to the internet

[Tahreem]

@harrik,

Thanks for providing the details. We are checking this internally, please allow sometime.

[Tahreem]

@harrik,

Could you please share the android version of your device. 

[harrik]

[Pratyush Sharma]

Hi @harrik,

Our QA team is not able to reproduce this issue can you please share the video of the issue so we can further investigate. Also, let us know are you able to access your data using a master password.

Thanks for your co-operation!