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Tahreem

Enpass team member
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About Tahreem

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  1. Hi @Punk Funk, You need to create a new vault so as to restore the backup file into it and all the data from that file will be present in your newly created vault.
  2. Hi @Flohe91220, Thanks for the message! I am afraid the support for OneDrive for business is not present at the moment. Please refer to the attached link to know more about this.
  3. Hi @remo, Thanks for the message! As it seems that the issue is occurring in the iPhone only, you can disable to sync once in the phone and then enable it again. This may resolve the issue. If however, it doesn't work, feel free to message us at support@enpass.io.
  4. Hi @Yoyi, Thanks for your message! Please note, the Enpass app is listed in the Microsoft store and since the Windows 10 supports all the apps listed in the Microsoft store, thus Enpass app can be used in the Surface X Pro. Please refer to the link for the same.
  5. Hi @TwoShoes, Sorry for the trouble you are going through. This error seems to be at the MS store's end. I have found an article that may assist you. Please have a look at this link. Hope this helps!
  6. Tahreem

    iOS 13.1 problems

    Hi @Filemon, To restore the Pro version, please reinstall Enpass app with the same iOS Account with which you purchased it earlier. If that doesn't help, please share the Purchase Receipt so that we can help you better. Note: Before uninstalling the app make sure you already have the backup of Enpass data.
  7. Hi @aaadeji, Apologies for the inconvenience caused. Please share your issue to us via email at support@enpass.io so that we can assist you better.
  8. Hi @lcw731, Thanks for the mail! Please make sure that you have the latest updates installed in your system. Also, please try restarting the system once. If you still encounter any error during the installation/download of Enpass app from the store, please share a screenshot of the same with us.
  9. Hi @Clubman, Glad to know that the issue has been resolved. Let us know if you face any other issues.
  10. Hi @fzahn, Apologies for the inconvenience caused to you. It would be a great help if you can share the demo account of your WebDAV via PM so that we can check where the problem could be. You can send us the test account details at support@enpass.io. Thanks for your co-operation.
  11. Hi @HansD, To restore the Pro version, please reinstall Enpass app with the same Account with which you have purchased it earlier. If that doesn't help, please share the Purchase Receipt at support@enpass.io so that we can help you better. Note: Before uninstalling the app make sure you already have the backup of Enpass data.
  12. Hi @collider, We are sorry for the inconvenience caused to you. Please share the crash report with us via email at support@enpass.io. Also, please mention the related issue. Thanks,
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